Misinformed 42" TV/non returnable

Misinformed 42" TV/non returnable

September 10, 2005

Purchased from Sears, Tucson Mall In july of 2004 i moved into a new house. I wanted a TV to hang on the wall. So I purchased a TV in Tucson under the pretext that it would be a HDTV. As I looked around the Sears store for a HDTV in the $2,000 range, the salesman told me he had a customer returned 42" Hitaichi $1000.00 off retail for a total of $2800.00. I couldnt pass it up. So I purchased it. I work out of town 75% of the time so I eventually came around to purchase a DVD player for it a year later. I wanted a DVD player with HDTV quality. Well after I told the DVD player salesman the model of the tv he notified me that it was not a HDTV. My TV has all the hookups and sound quality as HDTV but it is not HD. It is classified as Extended Definition, below picture quality as HDTV(I confirmed this with Hitaichi). I was furious when I found out and immediately rushed to sears and notified the managers at sears on two different occasions. They said they only have a 30 day return policy. I told them the salesman either lied to me or was misinformed of the type of television he was selling. I found out they work on commision so whos to say he didnt lead me into thinking it was HDTV. Anyway, I made a formal complaint to Sears national customer service after the local managers refused to help. I was told by thier customer service rep that it went into escalations and that the regional manager would call me by next week. Well two weeks go by and i here nothing from sears. I then call customer srvs back and was told someone should of called within 48 hrs. I said it has been two weeks. So I get a call from the Tucson district manager a week later. She told me it cannot be returned since its after 30 days. I said what ever happened to the 100% guaranteed customer satisfaction that Sears has as a policy. She had the gall to tell me that I neededd to educate myself before purchasing product at that price. Well now I have talked to my lawyer and plan to sue Sears . Dan Click this link to e-mail the message author: Email User