Sears repair service

Sears repair service

September 1, 2005

I had an appt to have a refrigerator repaired on 08/06/05. My appointed time was between the hours of 8-12. At 12:20 the repairman called to state he was not coming and I would have to call the 1 800 number again to reschedule for THEIR next available time. No apology from the guy. I compalined to the customer service at Sear's and was met with great indifference and each person I spoke with had a different complaint in their computer. They could not even keep their stories straight. When my fridge broke I purchased a new one from Sear's at a cost of 1,800.00 that was to be delivered on 9/07/05. I wanted to keep the old one. I told Sear's they could either come out and repair my old fridge, which is only 5 years old and purchased from them for free or I would not keep the new fridge I had purchased. Again, I was met with cold indifferece and almost contempt from the Sear's Customer Service Dept. I was offered a 50.00 reduction which didn't even cover the time I lost waiting for them. Sear's lost this sale and all my future business. They post that their company is suffering losses. Guess what Sear's......that is your fault.

Linda Click this link to e-mail the message author: Email User