DO NOT BUY XACT SATELLITE RADIOS!!!

DO NOT BUY XACT SATELLITE RADIOS!!!

October 7, 2005

Product: XACT XTR1UK Satellite Radio

Company: XACT Communications - Morrow, GA

Complaint: Warranty Issues, Terrible Customer Service If you are considering satellite radio, do *NOT* purchase a radio from XACT Communications. They do

not honor their warranty and are not customer service oriented. I purchased a radio on June 15th and it worked until August 21st. I talked to XACT and they determined that the radio was defective and asked me to return it. I returned the radio to XACT in Morrow, GA and they received it on Sep. 14th. As of today I do not have a repaired or replaced radio, all because XACT claims I did not follow directions in returning the product and that items are missing. They claim an audio cable was not returned, and because of this, they will not honor the warranty. I've pointed out to them that the audio cable isn't broken, the radio is. On Sep. 26th XACT finally agreed to send me a new radio, but I don't have it yet. They have been giving me nothing but excuses as to why it has not shipped. They will not give me a proposed ship date, I simply get, "We'll call you when it ships". I've filed complaints with the Better Business Bureau for Metro Atlanta and the Atlanta Chamber of Commerce. Don't get screwed like I did. XACT products are poor quality and their customer service is non-existent.

Consider a radio from another manufacturer, please. Douglas Click this link to e-mail the message author: Email User