Account Handed of To MBD Attorneys

Account Handed of To MBD Attorneys

October 6, 2005

My Woolworths account has been handed over to the above attorneys. I have spoken to them the 1st month which was August 2005. Knowing that the hand over was my own fault,(and I am making an effort to pay it) I arranged with MBD Attorneys that I will pay the ex amount every month, until the account is settled. (Now reading the complaints on your web-site about MBD Attorneys, it looks like my problem is only beginning.) The 1st month (August) I paid the account on time, and I phoned in to confirm whether they have received payment, I was then told that Woolworths have not updated the system, but I should not worry because the lady(whom I spoke to) will make a note on the account. Ten minutes later a rude and obviously illiterate, uneducated and ignorant lady phones me and ask when am I making a payment, while trying to explain to this idiot that I just phoned she would not give me a hearing, I just banged the phone in her ear. Later she phones back, oh we got your payment. This month I also take the time to phone them and asked whether they have received my arranged payment. You won’t believe it’s Thursday already, and still no one can confirm that they have received my payment. I have spoken to Monique, Nthabiseng, Momfusi (and she called me back to say that there is a note detailing my payments.) and Angelique who as recently as this morning said that my payments don’t reflect. Payments that were made respectively on the 27th September 2005, and on the 2nd October 2005. I was given three fax numbers(to fax prove of payment) in a matter of one hour, and none of it works. Their phone lines are up to crap, their system is no better, and their collection agents don’t’ know what they are talking about or what they are doing. I phoned again this morning to speak to one of the supervisors, or somebody who at least know what they are doing, but to no avail. I have re-acted on a SMS reminder that I have not made payment, on a letter that said that further action will be taken, but none of the people at MBD ATTORNEYS can verify my payment. NB: I know the responsibility of an account is solely with the account holder, and sometimes unforeseen things happen and you just cannot keep up with the payments, but why would Woolworths(of all companies) use the above attorneys for their collections. They are illiterate, stupid, thick, dense, slow and brainless on top of it. Baffled Ex-Woolies Card Holder

Click this link to e-mail the message author: Email User

Comment On This

I have had the same problem with Woolworths and MBD attorneys. They phone me every month to find out if I am going to make a payment and then charges me for the call. I have diligently paid my account before the due date. Upon phoning them I get through to some illerate person to whom I must repeat my account number over and over....

They the blame "the system" and Woolworths that my payments are not updated. Obvious this reflects negatively on my credit record and they can not/ will not give me a solution to the problem.

Somebody must report these people to the Legal Board

Comment On This

I just wanted to comment on this complaint (baffled ex-woolies card holder.) I assume this is a lady and I agree with her in everything she says. They are ridiculous,I have tried to phone them maybe 100 times and cannot get through to MBD ATTORNEYS. I have made a substantial payment and am trying to find out if they have received my payment and it is the same bank we are dealing with and still to no avail I cannot get through. But it is so ironic that they make sure to phone you like clock work and when you make a payment they still phone you and ask if you have made a payment.

I myself had an encounter with WOOLWORTHS WHICH HANDED MY ACCOUNT OVER AND IT WAS NOT THAT I DID NOT WANT TO PAY MY ACCOUNT BUT DUE TO THE FACT THAT THEY HAD NO WOOLWORTHS ON THE BLUFF AND I HARDLY WENT TO THE PAV. THEY HANDED MY ACCOUNT OVER TO THESE ATTORNEYS, I KEPT ON RECEIVING LETTERS PERTAINING TO MY ACCOUNT AND SMS'S. PAYMENT WAS MADE TO THE WOOLWORTHS ON THE BLUFF AND WOOLWORTHS DID NOT CONTACT MBD ATTORNEYS SO THEY ADDED INTEREST AND KEPT ON PHONING ME. WHEN THEY SAID THAT THEY DID NOT RECEIVE CONFIRMATION THAT I HAD PAID MY ACCOUNT IN FULL I HAD TO FAX IT THROUGH TO THEM WHICH WOOLWORTHS SHOULD HAVE DONE. NOW MY NAME IS ON CREDIT BEREAU BECAUSE OF WOOLWORTHS AND ALL BECAUSE OF LAZYNESS OR PEOPLE NOT DOING THEIR JOB PROPERLY. MONTHS LATER WHEN I WAS CHECKING MY CREDIT RECORD, WOOLWORTHS ACCOUNT WAS STILL ON THERE AND IT WAS MONTHS SINCE I PAID MY ACCOUNT OFF WHICH I HAD ACTUALLY PAID MORE THAN WHAT WAS DUE. I THEN PHONED WOOLWORTHS AND THEY SAID THE ACCOUNT WAS HANDED OVER TO MBD ATTORNEYS AND I MUST SPEAK TO THEM. AFTER ALL THESE MONTHS THEY STILL DID NOT REMOVE MY NAME AND CLEAR IT STATING THAT IS WAS PAID IN FULL.

NOW I HAVE PAID OFF MY ACCOUNT IN FULL WHICH I COULD NOT AFFORD BEFORE DUE TO UNFORSEEN CIRCUMSTANCES.

IT IS TERRIBLE THAT THIS IS SUCH A WELL KNOWN COMPANY AND THEIR SERVICE IS REALLY TERRIBLE.

ALSO AN EX WOOLWORTHS CARD HOLDER.