Account Handed of To MBD Attorneys

Account Handed of To MBD Attorneys

October 6, 2005

My Woolworths account has been handed over to the above attorneys. I have spoken to them the 1st month which was August 2005. Knowing that the hand over was my own fault,(and I am making an effort to pay it) I arranged with MBD Attorneys that I will pay the ex amount every month, until the account is settled. (Now reading the complaints on your web-site about MBD Attorneys, it looks like my problem is only beginning.) The 1st month (August) I paid the account on time, and I phoned in to confirm whether they have received payment, I was then told that Woolworths have not updated the system, but I should not worry because the lady(whom I spoke to) will make a note on the account. Ten minutes later a rude and obviously illiterate, uneducated and ignorant lady phones me and ask when am I making a payment, while trying to explain to this idiot that I just phoned she would not give me a hearing, I just banged the phone in her ear. Later she phones back, oh we got your payment. This month I also take the time to phone them and asked whether they have received my arranged payment. You won’t believe it’s Thursday already, and still no one can confirm that they have received my payment. I have spoken to Monique, Nthabiseng, Momfusi (and she called me back to say that there is a note detailing my payments.) and Angelique who as recently as this morning said that my payments don’t reflect. Payments that were made respectively on the 27th September 2005, and on the 2nd October 2005. I was given three fax numbers(to fax prove of payment) in a matter of one hour, and none of it works. Their phone lines are up to crap, their system is no better, and their collection agents don’t’ know what they are talking about or what they are doing. I phoned again this morning to speak to one of the supervisors, or somebody who at least know what they are doing, but to no avail. I have re-acted on a SMS reminder that I have not made payment, on a letter that said that further action will be taken, but none of the people at MBD ATTORNEYS can verify my payment. NB: I know the responsibility of an account is solely with the account holder, and sometimes unforeseen things happen and you just cannot keep up with the payments, but why would Woolworths(of all companies) use the above attorneys for their collections. They are illiterate, stupid, thick, dense, slow and brainless on top of it. Baffled Ex-Woolies Card Holder

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