Post Complaint

Browse Categories

Spectrum Home Furnishings - Spectrum Home Furnishings, 510 Squankum-Yellow Brook Road, Farmingdale, NJ, 07727

Posted on Friday, October 7th, 2005 at 12:00am CDT by 861b224a

Company: Spectrum Home Furnishings

Category: Other

October 6, 2005

On or about August 5th, 2005, I purchased two chandeliers from Spectrum Home Furnishings, 510 Squankum-Yellow Brook Road, Farmingdale, NJ, 07727, for the cost of $900.00. The lights were to go up in a house that I have under construction in Colorado so they were delivered to a friend there instead of my residence in Texas. Both chandeliers were delivered broken. This was discovered just about the middle of September. However one was still usable and the other was sent back via the U.S. mail. The chandelier was so big that it took three boxes to send it back in. I make mention of the three boxes only because I know the post office can be inept at times but supposedly none of the three boxes made it back to Spectrum. On contacting Spectrum Home Furnishings I was chastised for returning the item and that I had no authorization to do so. The particular customer service rep that I dealt with claimed that his name was Jack. Jack told me that I could not have a refund but that store credit was all that he could do for me. At the time a refund was all that made sense for me but have since changed my mind. He stated that nothing could be done until there was proof of delivery at the store. I agreed to wait and call him at a later time. Two weeks later I called back. I was placed on hold for undesirable amounts of time the two times that I called. I made a 3rd call and asked that a supervisor call me back regarding the matter. I am still waiting for this call. On October 6th, I called again in the morning and afternoon. Both times the reps seem to take delight in the fact that I had no proof that the packages ever made it to them and they indicated that they had not received them. This I find very hard to believe. They now refuse to refund my money or send me a new light. When someone in Texas has property that does not belong to them they usually end up in the Criminal Justice System.

3 Comments

Post a Comment

7a626d1c, 2010-01-08, 01:06PM CST

I also bought a chandelier online from them, and when assembling, I discovered a crucial piece didn't fit. I contacted them, and when encountering similarly poor service and little help, I had to threaten negative eBay feedback (where I purchased) before the rep agreed to send me the replacement part.

To this day I've never received the part or further assistance and am about to throw the thing away. Total waste of money and poor service. DON'T BUY FROM THEM!

ae5596eb, 2011-08-02, 09:20AM CDT

I had an almost identical experience. I ordered a chandelier. When it arrived it was partially assembled and missing several parts. Due to the complexity of the piece, I did not realize that parts were missing until I tried to complete the assembly. When I called Spectrum, they were very unhelpful and the representative did not speak English well enough to assist. She was reluctant to allow me to speak to management. When I finally did, "Daniel" was rude and obstinant. He finally agreed to send a refund and gave me a refund number. I followed his instructions very carefully, marking the box on all sides with the refund number. As expected, no refund ever showed up on my credit card statement. When I contacted Spectrum today, I was told that the chandelier never arrived, and that I needed to provide the tracking number. I will do that once I go home, but am skeptical that this will ever be fully resolved. I have wasted HOURs on this process. What a sham.

rick d., 2012-08-10, 07:59AM CDT

We are having the same issue, more people should file a complain on SCAM.COM so they will change the way the handle customer service.

Post a Comment

 
 



Complaint #:1001343050477191692



© 2013 Sagacity Corporation