DEER HILLS DOG AND CAT MOTEL

DEER HILLS DOG AND CAT MOTEL

October 6, 2005

BUSINESS: DEER HILLS DOG AND CAT MOTEL

708 LONG ISLAND AVENUE

DEER PARK, N.Y. 11729 # 631 667-9796 ON 9/21/05 I TOOK MY 7LB MALTESE (DOG) TO BE GROOMES AS SHE HAS BEEN GOING THERE FOR APPROX. ONE YEAR. APPERENTLY THERE WAS A PROBLEM AND I WAS CALLED BY GROOMER "JOANNE FURIA" WHO REPORTED SHE "CUT MY DOG." WHEN I GOT THERE TO PICK HER UP AT 1500HRS, I EXAMINED MY TINY DOG, DAPHNE TO FIND DRIED BLOOD AND SOME WHITISH COLORED SUBSTANCE OVER THIS CUT WHICH WAS ON HER LEFT LATERAL AREA BEHIND HER LEFT FRONT ARM. IT WAS EXPLAINED TO ME THAT THE CUT WAS SUPERFICIAL AND GROOMER APPLIED THIS SUBSTANCE TO CONTROL THE BLEEDING. I PROCEEDED TO PAY THE BILL WHICH TOTALED 54 DOLLARS AND GAVE THE CASHIER 60 DOLLARS TOTAL CASH WITH TIP. (BECAUSE I THOUGHT, ACCIDENTS HAPPEN AND SHE SEEMED SINCERE). THE NEXT MORNING TO MY HORROR I FOUND A VERY LARGE, DEEP WOUND ON DAPHNE WHO WAS LICKING HER WOUND. APPARENTLY SHE LICKED OFF THE APPLIED SUBSTANCE TO REVEAL A MUCH LARGER WOUND THAN I WAS TOLD. I CALLED THE GROOMER TO INFORM THEM OF THE ABOVE. THERE WAS NO ANSWER SO I LEFT A DETAILED MESSAGE OF WHAT I HAD FOUND AND THAT I WAS TAKING DAPHNE TO HER VET ASAP. DAPHNE REQUIRED SERVICES TOTALING $113.00 THAT DAY AND A RETURN VISIT. THE NEXT DAY I PHONED THE DEER HILLS GROOMERS AND WAS TOLD THE GROOMER, "JOANNE WOULD NOT BE IN UNTIL NEXT TUESDAY. NO MANAGER OR OWNER" WAS AVAILABLE TO SPEAK TO ME WHEN REQUESTED. WHEN I DIDN'T RECEIVE A CALL AT HOME TUESDAY, I FOUND A MESSAGE ON MY CELL PHONE THE FOLLOWING DAY WITH MESSAGE FROM JOANNE WHO OFFERED HER CELL NUMBER. I CALLED HER AND WAS OFFERED A VERY SAD SINGLE MOTHER STORY:NO MONEY, ELCRTIC TURNED OFF. SHE BECAME HOSTILE IN TONE OF VOICE WHEN I INQUIRED ABOUT INSURANCE AND PAYING VET BILL. IN A LOUD VOICE SHE YELLED, "I HAVE TO PAY THE BILL, NOT THE BUSINESS OWNER." THEN I WAS OFFERED 2 FREE GROOMINGS WHICH I REFUSED AND TOLD HER MY DAPHNE WILL NEVER BE TAKEN THERE AGAIN BECAUSE I WAS DECEIVED AND HER INJURY WAS CONCEALED. THE CONVERSATION CONTINUED WITH JOANNE IN AN INCREASING AGITATED VOICE. "YOU HAVE NO IDEA HOW NON-COMPLIANT THESE DOGS ARE, MALTESE HAVE THIN SKIN, AND IF YOU LOVED YOUR DOG, YOU WOULD TAKE HER TO THE GROOMER MORE OFTEN."(SHE HAS BEEN THERE FOR GROOMING 4 TIMES IN LESS THAN 1 YEAR). SHE OFFERED TO PAY $10.00 A MONTH" AND WOULD NOT SAY WHEN SHE WOULD PAY. I TOLD HER THAT I HAVE NO PROBLEM PURSUING THIS MATTER WITH THE COURT SYSTEM IF I DIDN'T RECEIVE PAYMENT. I HAVE SINCE TAKEN DAPHNE TO THE VET AGAIN. SHE REQUIRE MOR ANTIBIOTICS AND A CERVICAL COLLAR BECAUSE SHE CONTINUED LICKING THIS DEEP WOUND. AMOTHER $46.00 WAS PAID BY ME. I STILL HAVE NOT HEARD FROM OWNER (WHY?).

I STILL HAVE NOT RECEIVED PAYMENT AND AM GOING TO SMALL CLAIMS COURT. SINCERELY, LORRAINE VERALDO Rainy Click this link to e-mail the message author: Email User