Bank of America complaint

Bank of America complaint

October 5, 2005

To whom it may concern: I just spent an hour in essentially a 5-person line to process a two-minute transaction. This is completely unacceptable. Your branch in Miami, Florida (North Dade Branch) apparently does not recognize what providing customer service entails or they are under corporate directive to consistently fail to meet the needs of their patrons. Never have I received such a blatant disservice. I actually felt discriminated against being a non-customer of Bank of America. When I, a non-customer, have to stand in line and have a teller embarrass me in front of the rest of the patrons standing in line that is beyond unprofessional. If building a good rapport with patrons to establish a patron base is the main objective, well I’m sorry but this branch fails to serve a section of that base you will retain customers? I have friends and I have family that are customers of your bank and with the tyrant I will subject them to I can guarantee that I will be persuasive enough to end their patronage with you. I will even tell strangers on the street of your banking practices and of my negative experiences. I do not control which bank the government or any employment firm issue my checks out of but I will make sure that they are aware of how the bank they chose treats the individuals receiving check that they have issued. I have been in numerous branches that have never treated me so unfairly. I wanted to cash an out of state check banking with Bank of America. I approached the teller and asked if she can verify that the funds from this account were available before trying to cash, because there was another gentleman standing in the back of the line with the same check from the same company and it wouldn’t have made any sense for him to stand in line if the funds were not available. She didn’t even want to hear what I had to say, just kept telling him that he has to wait, but I informed her that it wouldn’t be logical for him to stand in line and another teller calls him up to the window, because we’ll be holding up the long line for the same situation. She said, “I don’t care, he has to wait.” Well, he got another teller and low and behold, we’re holding up the line waiting for a signature card to come through the fax. After standing aside for the signature card, she went to her supervisor, who informed her that she needed to call the owner of the company the check came from as a “courtesy” to negotiate the cashing of the check. No problem. I asked what was the reason for that, because I thought all she needed was the signature card. She didn’t want to tell me. I spoke to the supervisor who politely answered because it was a stamp signature on the check. That’s all I wanted to know. I didn’t deserve for the teller to turn her back on me. Is that what Bank of America do to their “non-members”??? After she made the phone call, she stated she has to wait on some lady to call back and verify the check. Now this is where I got confused, because before when I came into that branch, they wouldn’t give a courtesy call to verify the funds, said it was against company policy & procedure. But, now they’re calling for verification. This behavior being showcased leads me to believe they were being very deceptive in handling the matter and most importantly unfair. Now I’m thinking about the level of customer service that Bank of America provides and how this behavior must be acceptable by the banks’ standards, because it continues daily. Anyways, I informed the teller that I do not know who the lady is that she’s referring to, but I do know the owner who’s stamp is on the check, can I have him call. She stated we couldn’t take any cell phone numbers, which I didn’t mention, and that I just have to wait until she calls back. I asked her again, can I have the person/owner whose name is in the check call and speak to someone. She closed her computer, slammed her chair, and stormed off from behind the counter, embarrassing me in front of everyone and I do not appreciate that nor do I much care because after this experience I will NEVER be a member nor will I ever advice anyone to be a member of such an institution. I hope you have accomplished your desire to infuriate non-members. Jeffrey Miami, Fl 33162 Non-account Holder Click this link to e-mail the message author: Email User