ftd.com website

ftd.com website

October 28, 2005

On Oct. 19, 2005 I placed an order with ftd.com. I did not receive an email confirmation for the order. I called the customer service number at 800-770-7404 on Oct. 19 and 20 to have confirmation and was told that the customer service could only take orders not confirmations for delivery. I called VISA on Oct. 24th and was told that I had been billed twice for the order once on Oct. 19 and again on Oct. 21. I called ftd.com customer service again on Oct. 28 and was told that they had no record of my order either by credit card number or recipient address. I was told that when I placed the order online I must have chosen "pick a florist" and been directed to a particular florist. I told customer

service that I had a printed confirmation of the order with ftd.com right on it and again was told that a supervisor had checked and there was no record of my order. I was told to contact VISA and put the double billing into dispute. I am no out of pocket $60.43 and the dispute with VISA will take at least 45 days to resolve. I am extremely disappointed that a huge website company such as ftd.com should be so irresponsible in their customer service and website

instructions. yours truly,

Paula

Surrey, BC

Canada