HSN.com complaint

HSN.com complaint

October 28, 2005

HSN.COM I ordered a Magellan Roadmate 300 GPS through HSN.COM. I tried to use a coupon for 15% off, but it didn't work, so I phoned HSN, and was told by the rep to cancel my order then re-order again since the coupon would only work via the web. She said she would cancel my previous order. I did as she instructed, but again the coupon didn't work, but at least I was able to see that it wasn't valid for the sale item I was purchasing. This was fine, I wanted the item for my son's birthday gift. Well, I went into my accounts section, and saw that even after waiting a few hours, I was still purchasing 2 GPS. Not what I wanted to do, so I called and asked for assistance - to make a long story short, I got hung up on, transferred around, etc, etc. Finally, one rep did say he would cancel one of the GPS' and the one that was only 1/2 ordered (??) and I would only receive and be billed for one GPS. Great. Except that the next day, because of the way I was treated (downright rudely by a couple of the reps) I checked my account and found that I no longer had any in my account - they were all cancelled. I called and spoke to a manager, and she promised to look into it. I also filled out an online form asking for assistance. Today I received my answer. "According to their records the items were cancelled and are currently out of stock." They apologize for any inconvenience. Sure, big deal. I made a minimum of 7 calls, sent several emails, and they are now out of stock. Don't they have to conduct business in a business-like way, fair way? This must be what happens when a company becomes successful, they just don't give a darn anymore. Irma

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