British Airways

British Airways

October 12, 2005

I have A flight booked for the 20th of October. I booked this flight through a travel agent, and requested a travel cot for my 6 month old baby.

I called British Airways to make sure that they had the request and to request a bulkhead seat so that i could have the travel cot,

The man on the phone told me "you have to call your travel agent"

I asked if he had the request for the cot. He would not tell me, he just kept saying you have to call your travel agent.

I asked him why he couldn't put the request in for me since i was flying with his airline.

then very rudely (SPEAKING VERY SLOWLY LIKE I WAS A CHILD)

he just kept saying call your travel agent

I think BA has the most horrible customer service Ihave ever seen, and I will never travel with them again

I have written them and email and have heard nothing back from them

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