Jenn Air double convection wall oven

Jenn Air double convection wall oven

November 7, 2005

Universal Appliance. I ordered this $2600 oven through Universal Appliance and Kitchen Center, Studio City, CA, in June 05, for delivery in Baton Rouge, LA. It was shipped directly from Maytag with only styrofoam and cardboard box packaging. I was not able to determine until installation that the shipper had knocked the whole frame out of alignment, and it would not set square in the cabinet. The frame of the oven is very flimsy and should never be expected to withstand anything but the greatest care in shipment. Universal would not make any effort to correct the problem. They deferred it to Maytag service. Maytag service came out four times over as many months. Each time they said they probably could not satisfactorily repair the unit because the nature of the damage required replacing all the frame parts, but they had to do what the tech reps at the factory said to do, which was repair it. So each time they left saying they would get more parts. Maytag service never did make any attempt to repair it, and the customer service office refused to replace the unit. They just gave me the run-around for 4 months. I was finally able to get resolution only by putting the charge in dispute with my credit card company, whereupon Maytag replaced it through the local dealer.

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