the Hotel at Mandalay Bay

the Hotel at Mandalay Bay

November 7, 2005

the Hotel at Mandalay Bay, Las Vegas My wife and I stayed at this hotel on October 13, 2005. We left our room for about two hours to go for a walk. I took $20 out of my wallet for cab fare and left the wallet with the remaining $100 in it on the desk. When we arrived back from our walk, I immediately put the change back in my wallet and noticed that the $100 bill was missing from the wallet. The maid service had just finished cleaning the room so I called housekeeping to tell them that whoever had cleaned the room had taken the $100 from the wallet. I got a story from housekeeping that the person that cleaned the room "left early that day" and would not be in until the following Monday (this occurred on a Thursday). I was told to call security. I issued a complaint with security. They had me fill out a form and said they would investigate it and get back to me. We checked out the next day and nothing was done yet. Over the next three weeks, I called no less than 5 times. Each time I was transferred to different offices and was told to leave a message. No one ever called back. I finally was able to connect with their security department and was told that they had done an investigation and was told that they could not find that anyone had taken any money. I was told that the hotel has a policy that they are not responsible for anything taken from the rooms. The fact of the matter is that I blame myself for the loss. I should not have left $100 in a wallet without locking it in the safe. And $100 is nothing to get all bent out of shape about. I do think that it is disappointing that this hotel employees thieves and does nothing to discipline them when they steal from their guests. I think the runaround and response I got from the hotel speaks volumes about how it views the issue of employees stealing from guests. If you stay the the Hotel at Mandalay Bay, watch your wallet!!! Scott Click this link to e-mail the message author: Email User