Verizon Wireless (rebate)

Verizon Wireless (rebate)

November 6, 2005

A few months ago I purchased a new Motorola V710 phone from Verizon Wireless in Rapid City, SD. It was under their "new every two" plan. There was a $50.00 rebate with this phone, that's what made it free. I sent in the rebate form, copy of the receipt (given to my by the Verizon Wireless store) and taped to the back of my receipt was the UPC bar code from the box. After sending all this in (I even double checked that I had included everything necessary to claim the rebate) I threw the box away. You couldn't return the phone if the UPC bar code was removed anyway. A few days ago I received a letter from the Verizon Wireless Rebate Fulfillment center stating that I had not enclosed the UPC from the box. I called the number on the letter and was told that I would need to resubmit the UPC bar code. I explained that I no longer had the box and had included it with the rebate form and receipt. I was told that the representative (Mitch) wasn't able to do any more for me at his level. I then asked to speak to a supervisor. After holding for 5 minutes, Mitch came back on the line and suggested that I call back "tomorrow" since all the supervisors were busy! He told me to just ask to speak to a supervisor. Anyhow, I called back later in the afternoon, once again getting a representative who couldn't help me, and she gave me to "Dolores", supposedly a supervisor. Dolores told me that without the proper UPC bar code, they couldn't even tell if the rebate had been sent to the right fulfillment center. Now, I had filled out the form and sent it to the address on the form...wouldn't that be the correct fulfillment center? She told me to send in the UPC bar code and I again told her that I had included it along with the rebate form, and receipt. She told me I could send a copy (isn't it on all the forms that it MUST be the original bar code anyway...now a copy would work?) I explained to her that I hadn't kept a copy of the bar code (for that reason) and only had the receipt and the date that I had mailed in the rebate form. She kept repeating herself and finally told me, "there is nothing we can do for you" and hung up!

This really irritates me since I had double-checked the rebate to make sure I had included, circled, etc. everything that I needed to! This wasn't just for a few dollars, but for $50.00! The person that opened up my envelope and input the information on the rebate didn't even get my correct e-mail put into the letter! I'm wondering if they even bothered to check the back to see if the UPC bar code was there!

This smacks of fraud to me! If I hadn't agreed to another two years of service with Verizon Wireless, this experience would make me consider changing providers!

Lesson learned...always, always make extra copies of EVERYTHING!

Vicki Click this link to e-mail the message author: Email User

Comment On This

Verizon wireless conveniently LOST my rebate information as well. So, I resubmitted copies and that didn't even work! I am pretty sure it is a SCAM!!!