my complete care health service of Florida

my complete care health service of Florida

November 29, 2005

I enrolled in their plan 3 or 4 months ago. For 6 weeks they failed to send me any membership cards or information despite the fact that I called every week and they were "being printed". Then they sent us the wrong cards, my wife tried to use one for her prescription and was turned away at City Drug in Van Alstyne, Tx. (David Schotz) Then it took another few weeks to get the proper cards. All this time, they assured me their was a money back refund if I wasn't happy. Well I cancelled and they told me I could only get a 30 day refund AFTER I had waited over 60 days for the right cards and information. This is a complete ripoff and I want my money back. They can be found on the web at www.mycompletecare.com. I will also forward you a message from the president that said I wasn't entitiled tor a complete refund, becuase my 30 day window had elapsed. How would you know if you liked it if you had no information for nearly 60 days? Please help me recover my funds. 3 x $199 and 1 x $120 Also, if you have the US attorney general's office number and also the internet scam reporting office I would appreciate their addresses or phone numbers. Thanks, Mitchell

Van Alstyne, Texas

Here are 2 copies of emails You can see I was still trying to get the information AFTER I had been charged for 3 months PLUS the enrollmente fee Mitchell MiMr. Your cancellation was submitted to us by you in October, well past the 30

day guarantee. You cannot be refunded for the benefits given you and yours

in those previous months. The $125 is non-refundable as stated by your

sales rep. and our website. Please call your sales rep. to discern any discrepancies on statements

made by him. Sincerely, Edgar Arvelo, CEO

My Complete Care, Inc.

www.mycompletecare.com

866.416.0237

tchell Lousch

We are sending you a package by priority mail with an emergency card for

hospital acceptance. Please let us know after your package if you want to

cancel. Sincerely, Edgar Arvelo, CEO

My Complete Care, Inc.

www.mycompletecare.com

866.416.0237 >What I actually said was I had cancelled because I waited nearly 2 months

>for

>the right cards to come to me, then I cancelled, and as I did they said my

>cards were on the way to me, which I said I would look at, which I did

>then

>called , left 2 phone messages and 2 emails that I did want it cancelled

>and to

>refund my money. Then of course I heard nothing again.

>

>I want to see that refund within 7 days.

>

>Thanks,

>Mitchell

Click this link to e-mail the message author: Email User