Priceline Overcharges and abuse customers

Priceline Overcharges and abuse customers

November 29, 2005

Please help; I just experienced fraud on the internet. Today I decided to try something new by purchasing a hotel stay through priceline (confirmation number 63260917). However, I was also charged a $15 additional 'travel insurance' fee even when I did not requested it. I contacted priceline and was only verbally abused by a person who called himself agent 7399. After spending almost one hour on the phone (mostly on hold and in a maze of recorded messages), they refused to refund anything and was extremely abusive. The first 'agent' also refused to transfer me to a manager and stated that only a colleague was available. This person was equally rude and did not let me finish a single sentence and 'told me off' in no uncertain terms... It quickly became clear that this was pure intimidation and fraud and the 45+ minutes on hold was clearly designed to discourage any requests for refunds. Instead, agent #7399 claimed that I had selected to buy the travel insurance. I asked him how he could make such a claim, when I called him within 20 minutes after receiving an email confirmation about the overcharges. He simply told me that they had good systems and I should 'trust him'. In short, I was taken subjected to a $15 theft and was being yelled at for simply protesting. I ask you to help me dispute this overcharge as a clear case of intimidation and fraud. Sincerely,

Dr. B

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