Tempur-Pedic mattress & company performs poorly

Tempur-Pedic mattress & company performs poorly

November 29, 2005

This is a complaint about Tempur-Pedic mattresses. I personally have had a terrible experience with them and, after doing some web research, see that 10-20% of T-P customers also have bad experiences. My Tempur-Pedic mattress performed as advertised for 2-3 years. Then the consistency of the "molding behavior" changed so that certain parts of my body sink lower and others are pushed up higher. This really hurts! I'm convinced it's the cause of major lower back and hip pain (the areas

pushed out of whack) I now have, because sleeping on a friend's standard bed doesn't generate the problems (I'm an otherwise healthy, athletic male in my 30s). When I called Tempur-Pedic to follow on their performance guarantee, I received very poor, "not our problem/can't respond" behavior. Better Business Bureau was unable to budge them about a refund after 3 interactions among us, and they refused even to admit a problem. I hate the company and the bed now and have finally decided to

make a new investment in a different bed. Regards,

Scott

Click this link to e-mail the message author: Email User