Blue Mountain.com Greeting Card Services

Blue Mountain.com Greeting Card Services

November 19, 2005

When I wanted to cancel my account at Blue Mountain.com Greeting Card Services I was sent a confirmation of my desire for cancellation, but said that I had to call the (888) number to cancel properly because there was personal information that was not safe to send via email.

BUT it seems the true reason was because the sales associate, when I called to cancel, wanted to convince me to stay with the service. She even tried to coax me with 3 months free. This manipulation is why they want you to call to cancel instead of email. All they asked for was my name and email address. These 2 bits of "personal" information are always sent via email for signing up for or canceling even things as important and fraud protected as bank accounts.

It would have been understandable if they needed my credit card information or my social security number to call instead of email. But why is it that Blue Mountain.com accepts credit card information in order to sign up for their services, but they wouldn't accept it, if needed, to cancel your account?

michelle

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I hope someone from Blue Mountain reads this and tells how to use their website! I have been a member for years and want to continue, but for some unknown reason I cannot sent e-cards. When I try to re-join,I get a message that I am already a paid-up member. I KNOW this! Just tell me why I can no longer send e-cards OR print cards!

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Yes, Blue Mountain's site and telephone menu are both specifically engineered to make canceling your subscription as difficult and frustrating as possible. Watch out for the 30-day trial as well. Mark your calendar in red, because the only "reminder" that Blue Mountain will give you of your trial period ending will come on your bank statement. It's not illegal, but a very questionable way of doing business in an online community where reminders for the ends of trial periods are the accepted norm.

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