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Company: Amana Refrigerator/bottom freezer

Category: Other

Amana Refrigerator / bottom freezer

November 12, 2005

February 19, 2005 - Consumer Follow-up Message - From: COMPLAINTS.COM_FORM_MAIL_50709#

Re: Amana Refrigerator/bottom freezer

This is a follow-up to our e-mail sent to you in November and to your response to us in regard to our first on-line complaint.

We were without a refrigerator for one solid month. We asked Amana for some kind of loaner refrigerator until a repair could be done but they refused. Calls to customer service were never answered by the same person. Always a different person in a different part of the country.

The first compressor that was installed lasted 5 days. Again, the same service man came a couple of weeks later to install a new compressor and the compressor exploded when plugged in. The compressor was in a damaged box and when the service man called the company he tried to blame my husband for letting him go ahead an install the compressor because he claimed my husband was anxious to have the refrigerator fixed. My husband noticed the damaged box but was assured that "just the outside was damaged". (Do they not check their boxes before they go out on service calls?) All in all 5 days of work was missed since one day is used to have a service-man come in and say "yes the refrigerator needs a new compressor", one day to install after waiting another week. First compressor lasted 5 days and the refrigerator went out again after filling it with food for the Thanksgiving holiday. The same service man came, determined that the refrigerator needed a new compressor,(which incidentally I had asked them to come with a new compressor) comes back a week later with a faulty compressor, but finally a different service man came a few days later to install a new compressor. One of the five days we waited the service man came but could not find a parking space so left without letting anyone know.

Letters were written to Ralph Hake, the President of Maytag Corp. (who own Amana) after which his assistant Peggy Moore called to tell us that nothing could be done for us. Five missed days of work, no refrigerator for one month. constantly buying bags of ice to keep milk cold, throwing out hundreds of dollars of food twice, yet "sorry but nothing can be done".

The refrigerator at the present time makes a strange sound once in a while, but if it goes again we will have to buy a new refrigerator but rest assured it won't be an Amana.

Thank you for your response to us.

Theresa

Chicago, IL. 69657

November 12, 2005 - Consumer Message:

We called for service on Saturday 11/5 for our 3 year old Amana refrigerator that had started defrosting and emitting a foul odor. We were told they could not send anyone for two weeks. They finally said that if we paid a $30 overtime charge in addition to the normal service charge of $124.95 for a total of $154.95 that a serviceman would be there after 5 P.M.on Wednesday 11/9. We agreed since we couldn't live without a refrigerator. The serviceman came at 10:30A.M. (fortunately we were at home) and he was here for less than 10 minutes, during which time he diagnosed the trouble to be the compressor. He called the service center, the part was in stock, but they could not have someone come back to install the compressor until 11/18. Part of the frustration in addition to a fairly new refrigerator breaking down, and the outrageously long wait time both to talk to a different person each time and to have a serviceman come, is that in describing the problem to the service center, giving them the model # and serial #, that the serviceman does not carry parts with him in his truck and we are charged an overtime fee that never amounted to any overtime.

Endless phone calls were made by us with repeated assurances from the service center that they were working on it and would get back to us. Needless to say we never got a call until finally a message was left on our machine on Thursday late afternoon that they could send someone the following Wednesday 11/16. Since we both work, we had told the service center the hours we could be reached and numbers to reach us but they chose to leave a message at our home at a time when they knew we would not be there. Again an endless series of calls were made to try and get someone earlier, only to be ignored. Eleven days is an absurd time to wait for service on a refrigerator. Other appliances having problems are frustrating but you can live without them. How do you do without a refrigerator for 11 days?

I will never again buy an Amana or Maytag product because of their horrendous service and attitude and obviously poor quality product. A company can only live on its past glory only so long before the consumer catches on to them. I'm writing this to make others aware of what they would be getting into when they purchase an Amana or Maytag product. Wish we had known beforehand.

Theresa

Chicago, IL. 60657 Click this link to e-mail the message author: COMPLAINTS.COM_FORM_MAIL_50709#