Overstock.com - PlayStation 2 - Chessmaster

Overstock.com - PlayStation 2 - Chessmaster

I placed an order for a Playstation 2 game (ChessMaster) on 29 April 05. My debit card was charged at that time. I later received an e-mail that my item was shipped (02 May 05). After waiting a few weeks (on or about the 15th of May) I called to check on the status of my order. Customer Service at Overstock.Com advised, the item was shipped via "Media Mail". They said, it could take up to 15 days to arrive. She asked me, to wait a few more days and if I didn't receive the item, I was to call back and initiate a trace. I called back on 24 May 05. I asked for the trace and customer service at Overstock.com told me, it would take 2-4 days before I would receive an e-mail with the results of the trace. I received an e-mail on 26 May 05 that had a different order number from the on I received on 02 May 05.

I called Overstock.com again on 27 May 05 and asked for clarification. The woman I talked to advised, they sent a replacement and it will take 5 to 10 business days (from 25 May 05) to get to me. I advised, I did not ask for a replacement. I told them, I simply want my money back at this point. I escalated 4 times (all the way up to the corporate office). Along the way none of them would give me their last name or the name of their supervisor. I finally spoke with a Janet Dean (she did give me her name & extension). She refused to refund my money.

She could not explain why I would get THIS shipment and not the first one. What bothers me the most is that they claimed, I am the one that requested a replacement. They also tried to bluff me by saying they record all of their calls. I asked them to pull the call up so that they would see, I never requested a replacement. Of course they couldn't find the call (even though they knew I had called on 24 May 05). Lucky for me this was a small dollar item. I will NEVER do business with Overstock.com again. They have shown me that they care nothing about customer satisfaction.

Very Disgruntled

Barry Click this link to e-mail the message author: Email User