Telephone Comunications - PCS1 - North Hollywood, California

Telephone Comunications - PCS1 - North Hollywood, California

October 10, 2006 - Business Reply - From: Email User

Please note that the customer filed a copy of this complaint with the Federal Communications Commission. This matter was resolved amicably.

PCS1 has investigated the alleged service interruption claim, investigated it and found the following: Prior to the customer’s switch to PCS1, customer Evie was informed that her voice mail number would be changing to a PCS1 voice mail number. She was informed of the difference between our voice mail and SBC’s voice mail. Customer agreed to PCS1 voice mail, she was issued a new voice mail number and a faxed copy of voice mail instructions. Further, customer was never billed for the voice mail as part of a promotion. PCS1 records indicate Evie only called once in regards to her voice mail. Our customer service department received a call from the customer on 12/8/2004 asking for voice mail instructions. PCS1 provided another copy of the instructions to the customer. On 7/1/2005, we contacted customer Evie and apologized for the inconvenience. We explained to the customer that she agreed to PCS1 voice mail and that instructions were faxed to her the day before her switch to PCS1 completed, 12/1/2004. The customer was informed that our records indicate we received only one call in regards to voice mail, at which time PCS1 provided for a second time voice mail instructions. However as a gesture of good faith and as acknowledgment of the inconvenienced caused by this misunderstanding, PCS1 wrote off the outstanding balance of $67.95. In regards to the claim by the customer that after migrating back to SBC she was billed with large fees for returning, it is known in the telecommunications industry that SBC waives the fees outright or after 90 days issues a rebate to the customer. This fact was confirmed by Accessible Letter # CLECC03-150 that was sent out to all SBC resellers. We believe that we have followed all the rules and regulations regarding switching phone carriers and we informed the customer upfront regarding the change in her voice mail. We credited the customer’s account $67.95 in order to close out the account and in order to come to an amicable solution. Please note the customer was satisfied with this resolution and the account is now closed and at a zero balance. Thank you, John Klass

PCS1

Regulatory Affairs Department.

May 27, 2005 - Consumer Message:

Here is my response to the Collection Agency that works on behalf of PCS1: E. Williams & Associates 1016 San Julian Drive Lake San Marcos, California 92078 760-736-8177 TO: Joe Garcia / Acclaim Credit Technologies May 19, 2005 FROM: Evie Williams RE: PCS1 - Acct #20045180 - Agency Acct # 146225 (Please see attachments) cc: Federal Communications Commission - Consumer Complaints-445 12th St,SW-Washington, DC 20554 www.complaints.com Pacific Centrex Services 1 (PCS1) - 6855 Tujunga Avenue - North Hollywood, CA 91605 As a follow-up to our conversation: I was contacted several times back in December 04 to transfer my current telephone services to PCS1. I explained that I was a 68 year lady, semi-retired, did part time work from my home and that I had no interest in making any changes. I continued to receive calls and interruptions from my usual busy day from a hard-sell type person, who insisted that I was spending too much money on my telephone bill. I was promised all sorts of services if I would consider changing. The tactics used finally beat me down. I cancelled my entire telephone service with the company(SBC) I was using. That is one of the worst mistakes I have ever made in allowing someone to sell me something. I was assured I would not even notice a change from one telephone company to another except for all of the money I would be saving! However, everything changed. The number to check my voice mail changed; there were many prompts necessary to even get into voice mail. I called the customer service number at PCS1 to voice a concern and that was even worse. I was told it was a technical problem I was experiencing and they hoped to get it fixed, but would give me no time-frame... The voice mail problem was never fixed. It went on for several frustrating days. I called and cancelled and specifically told a PCS1 person that I planned to contact & report PCS1's tactics and misrepresentation to the FCC. However, I did not. In order to restore my service and retrieve my previous numbers I had to pay SBC several hundred dollars. (SBC agreed to bill me in 3 monthly installments.) I work only part-time and when I am working, I do not have time for interruptions such as what occurred with the PCS1 Company. I have spent hundreds of dollars, wasted very valuable time, and now, I receive a letter from a collection service. The anxieties that I must to continue to suffer and try and deal with due to a boiler room type sales person is almost too much to bear! I respectfully request that this charge of $67.95 plus the $2.81 in interest be dismissed. Sincerely, Evie Click this link to e-mail the message author: Email User