Sprint Canada - Poor Service

Sprint Canada - Poor Service

Dear Public:

Recently, we switched our business and personal longdistance service from Primus Canada to Sprint Canada in order to obtain what we thought would be better rates. We have been with Primus for about 10 yrs.

Their service was good, but their rates were not what we considered competitive. Our record with Primus and our general credit record are 100% flawless. We began using the Sprint long distance service after switching to Sprint and testing the service via our Engineering business in Calgary.

However, our first home service long distance bill from Sprint, which was a meager $55.54 was received by us on Feb. 23rd, and was paid by bank bill payer program on March 4) ( went through after the weekend for March 7th) and resulted in a call for payment.

On March 7th, Sprint threatened us with being cut off long distance using their automated 1-800 followup line. I proceded to notify Sprint that the bill was indeed paid through our bank. In that process, I ran into one of the most irritating ( New Zealand or Australian accent ) Sprint Customer Service individuals on the first call, while filing a complaint with him about the Sprint harassment focus and other service problems.

He took immediate offence to my complaint about the auto-call and other sprint service problems and made an immediate and abrupt, judgemental comment about us having not "ever paid a bill yet." ( This was our first service bill from Sprint and we have a perfect record with the Credit Bureau and Sprint has a record of that. ) In addition, within Canada everyone automatically has 30 days to pay any bill. We paid that bill within 13 days of receipt of the invoice.

The Supervisor I spoke with after the fact, Tina Conibear was supposed to follow up to obtain an apology from the Sprint Customer Service individual for being Offensive and abrupt with me, as a brand new customer. I heard nothing back from Tina Conibear the Supervisor, so I called again and spoke with two more friendly customer service people; however, their hands have been tied. In the meantime, our long distance service was cut off ( restricted ) later on the same day that their records showed that we have paid the paltry $55.54 bill.

On top of the above, Sprint long distance tranfer has always been busy or not functioning when I have needed it most; once from the Calgary Airport during a delayed flight arrangement and again in a business meeting where I attempted to make a tranfer call via my cell to a partner in Florida.

Bottom Line.... The Sprint Service and Customer Service is not a service. Sprint Canada has terrible service and sub-standard Customer car follow-up. In fact, it is evident that they don't care about their customers at all. Especially those of us with good credit on record.

Our case has been handed off to a higher superviser by the name of Mark Kusmerczyk. We are currently waiting to hear back from him. In the meantime, we have no long distance service in the last hour.

All we wanted was a personal apology from the individual who put me on the defensive. My intention is to make Sprint Canada pay for my lost time and effort ( I am a consulting Engineer and President of an Alberta Based Engineering Firm ) and to cancel our service in addition to posting this article in a national magazine.

Thanks for posting this complaint.

Sincerely,

Michael K

March 8, 2005 Click this link to e-mail the above consumer: Email User Consumer