virgin mobile so called annual guarantee

Posted on Saturday, March 5th, 2005 at 12:00am CST by b8997d20

Company: virgin mobile so called annual guarantee

Category: Other

virgin mobile so called annual guarantee

I have 65 dollars sitting in my account after topping up many many times when I don't want to. I use the phone for emergencies only because it is a piece of junk and outdated anyway. I recieved an email in december telling me this :

The day you reach $60, your account will remain active and you'll keep your phone number for a whole year after that. That means you don't need to Top-Up every 90 days like everyone else. Nice!

Yeah right. 65.00 in my account and after talking to Robert from customer service he is saying that I don't qualify. How can you word things like this and not get convicted of fraud??? He refused to connect me to anyone from the marketing department to try and fix their mistake on their mass email, and refused me access to his boss. Gee I wonder why.

Do not fall for this phone!!!

Lindsay M Click this link to e-mail the above consumer: COMPLAINTS.COM_FORM_MAIL_74072# Consumer


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