Holland America Line cruise

Holland America Line cruise

My wife and I recently sailed on the MAASDAM out of Norfolk, Virginia.

Due to the ship leaving Antigua five hours before the originally scheduled departure time we were unable to visit Montserrat, which was our main purpose for taking this particular cruise.

We were informed by HAL staff that the ship has departed Antigua early every cruise since October so that the casino and on-board shops could open. Changing a schedule for weather-related reasons is acceptable. Doing so for strictly commercial reasons is not.

We have complained to Holland America Line twice, asking for an apology and some financial compensation, but have not even received an acknowledgement.

This was our third cruise with HAL and will certainly be our last.

Sincerely,

Andrew Click this link to e-mail the message author: //