Fine Art Treasures Gallery 530 South Lake Street Suite 180 Pasadena, CA 91101

Fine Art Treasures Gallery 530 South Lake Street Suite 180 Pasadena, CA 91101

Copy of BBB complaint filed against below company: Fine Art Treasures Gallery

530 South Lake Street Suite 180

Pasadena, CA 91101

Contact: Millie Brown, Sales Manager

Phone: (818) 785-7226

Complaint

Complaint Classification: Fraud Complaint Description - Posted 3-22-2005 Before ordering from Fine Art Treasures Gallery I asked about there return policy and quality guarantee. I was told that an item could be sent back for any reason with a small restocking fee and that a FULL refund would be issued on items delivered not as described. On January 29th, 2005 I purchased a diamond ring described as a three stone millennium ring, 1ct in total weight, SI1 in clarity and G-H in color with a valued of $4800 with Appraisal.

The ring that I received was I3 at best with three deep scratches on the center stone, champagne in color at best L-M and without an appraisal. When I contacted the owner I was told that the wrong ring must have been sent. I sent the ring back to fine art treasures as instructed by the owner (Jimmy). After inspection the owner agreed that the ring was not as described and that a replacement would be sent. After five weeks, several phone calls and rude customer service a replacement was finally sent to me.

The replacement appeared to be the same ring sent to me in January with the same bad quality, color, scratches and again no appraisal. I took the ring to a jeweler who stated that the ring was I2 - I3, with scratches on the stone and that all three stones were champagne in color. I again contacted Fine Art Treasures and told them that I wanted to send the ring back for a refund and was rudely instructed to do so. I sent the ring back again paying for next day delivery and still have not received a refund. Complaint Summary Falsified description of item, admitted wrong item was sent, resent same item and now still waiting for refund.

Morris U Click this link to e-mail the message author: //