Complaint about Charter One Bank

Posted on Friday, March 4th, 2005 at 12:00am CST by 9cc64757

Company: Complaint about Charter One Bank

Category: Other

Complaint about Charter One Bank

A little over a year ago I was shopping around for a new bank and I went into Charter One. I sat down with one of the employees asking questions about their bank as I had done at a few others as well. I had mentioned that I had previously been with 5/3rd bank and was charged a $2.00 monthly fee. That was when the employee told me that Charter One Bank does not charge any fees, no monthly, no overdraft... nothing. That sold me, I signed up that day. The first couple months went great, I got my free checks and signed up for the online banking.

I deposited three checks totaling about $250, which the bank held for a little over three weeks. I, of course, couldn't wait three weeks to buy groceries. I waited a week and a half, then decided that that was long enough for me to have to wait for the checks to go through. I went shopping and was then charged $165.00 by Charter One.

As soon as I saw that I went into the local branch where I opened my account. I let them know that I was told they don't charge any fees, and they just about laughed in my face. I pointed out the lady who told me that and she, of course, denied everything. They told me the only thing I could do was to write a letter and hope they refund my money. To date I have written five letters and have yet to get a response or a refund.

I tried calling their 1-800 number, but it was a complete waste of time being on hold for a half hour the explaining the whole situation to a rude employee. So I tried emailing them next. Every single email that I sent had the exact same automated reply, some bank jibberish about how they can hold checks as long as they deem necessary. My next bank statement after that included a $5.00 monthly fee. Again, I called the 1-800 number, waited 20 minutes on hold, then was met by yet another rude employee. She informed me that everytime I call that number I get charged and then hung up on me.

I have a few more horror stories about charges that I did not make and more fees that I seemed to have accumulated on a "totaly free checking" account. Imagine that. I have never ever had such horrible customer service, like they will do anything just to make a dime.

lauren k Click this link to e-mail the above consumer: COMPLAINTS.COM_FORM_MAIL_74105# Consumer


3 Comments

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c1a97954, 2008-03-18, 09:01PM CDT

Charter One stinks! They approved e-checks on my corporate account even though the account name and the sequence numbers were wrong. Then they told be that because I didn't bring it to them in what they felt a timely basis that they would not reimburse me for the amounts they approved in e-checks. In other words because they have no security its my fault! On top of being rude these people think they can charge for everything including depositing your own money! I think perhaps they are behind it themselves. The list goes on and on and on.......

c1a97954, 2008-03-18, 09:09PM CDT

Charter One stinks! They approved e-checks on my corporate account even though the account name and the sequence numbers were wrong. Then they told be that because I didn't bring it to them in what they felt a timely basis that they would not reimburse me for the amounts they approved in e-checks. In other words because they have no security its my fault! On top of being rude these people think they can charge for everything including depositing your own money! I think perhaps they are behind it themselves. The list goes on and on and on.......

c1a97954, 2008-03-18, 09:12PM CDT

Charter One stinks! They approved e-checks on my corporate account even though the account name and the sequence numbers were wrong. Then they told be that because I didn't bring it to them in what they felt a timely basis that they would not reimburse me for the amounts they approved in e-checks. In other words because they have no security its my fault! On top of being rude these people think they can charge for everything including depositing your own money! I think perhaps they are behind it themselves. The list goes on and on and on.......

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