complaints for greendot.com

complaints for greendot.com

To Whom it concerns,

I would like to change the coins to dollor bill. I went to Coinstar machine in Aberston. I ended with a receipt to force me to apply a new card. the process fee for changing coins ends up to almost $50 (Processing fee: $18.24; new card fee $9.95; forced upgrade fee $19.95) .

$50 fees look like robbery to me.

My complaints are:

1. The customers don't have the option to take the cash or not;

2. The customers don't have the options to choose whether I need new card or not;

3. The customers force to have the upgrade card option, ends up to be changed $19.95.

4. The cards can be only used in the a few listed store. The customers are being force again.

5. No real person on line to ask the question.

Yi Fu Click this link to e-mail the message author: //

Comment On This

Green Dot closed our card, and tried telling us it was at our request. We still had 500.00 dollars on there and had to threaten to sue in order to get our money back. We sent them a certified letter asking for them to cut us a check,. Weeks went by.. Nothing. When I did get someone who could speak english, they told me they had sent the check out twice and it was returned to them as undeliverable. I told them thats funny my certified letter , the return receipt came back to me, so I must live here. So we threatened to sue them and finally we got our money back. They also allow you to load money on closed accounts, and then just try to get your money back is a nightmare. As they do not tell you they have closed the account. They will close it if it is inactive for more than 3 months.

Comment On This

They take money from the card weather you use it or not, (maintenance fee):(

Comment On This

I went to Albertsons to reload my sons' greendot mastercard using the coinstar machine and after I loaded 200.00, the machine read," we are experiencing technical difficulties please dial this number for a refund". I was told within a couple of hours the money would be manually loaded on to the card, that was Friday morning at 8am, today Sunday morning at 9am, I still have nothing. I got the run around from greendot, and coinstar everytime I called them. My final resolution from the supervisor at greendot was, there is nothing we can do just wait for the money to be loaded on your card.

I was also told by the coinstar representative that they share a phone line with Albertson's and if they are receiving a fax or telephone call during the transaction it will malfuction their machine. whose bright idea was that?

Comment On This

That it does not tell you until after you put your money on,it that it is only good for online purchases for 5 to 7 days when the actual card is sent.

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"This is the worst corporation EVER to deal with. We spent over a month trying to activate a card in our sons name. They 'accidently' put the card in the parents name and when we kept calling to correct, we were transferred to someone else at least 25 times within the month. Not ONE single person spoke english clearly and when I finally got someone to activate the card in the parent name and just send it, they said "ok, we can send you an additonal card in your son's name". I'm thinking I finally have it resolved. Then they say that will be an additional $7.95. UGGGGHHHHH! Will not recommenend them to ANYONE!!!!!!

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this is for greendot.com i am sick of being charged on my cell phone please stop calling my cell phone

Comment On This

I agree, there is no way to contact these morons. E-mails get bounced, none of the 22 recorded menu items offer a message, or to speak to a human.