MCI - I have been holding for 70 minutes

MCI - I have been holding for 70 minutes

Dear MCI

I have been holding to speak to a person for 70 minutes so far. I know you have to handle volumes of calls but has it occured to you that such a long hold is BAD FOR BUSINESS?

My son is unfortunately serving time for a DUI and I switched to MCI long distance so that we could talk. My son will not always be in jail and I am a potential good customer, who would keep MCI if the service were decent.

I have questions about the new pre pay plan for inmates. I am unable to receive service. It has now been 84 minutes on hold. I sent the $100. pre pay but my son is blocked from calling. WOULD SOMEONE PLEASE HELP. I AM GOING TO HANG UP NOW.....THIS IS RIDICULOUS.

JUDY C

Kurt C Click this link to e-mail the above consumer: //