Verizon Wireless family plan

Verizon Wireless family plan

Verizon Wireless

180 Washington Valley Road

Bedminster, NJ 07921

To whom it may concern,

I wish to file a complaint against Verizon Wireless. My bill and calling plan have not been in order since the third week of January 2005.

These are that facts as I see them:

Sometime during the third week of January 2005, I called Verizon Wireless and changed my plan to the $99 1500 minute family plan. I wanted to take advantage of the "IN" calling they offered. I given the choice of extending my contract 1 or 2 years. If I chose the 1 year option, I would have to agree to waive my "new every two" feature. I agreed to waive and signed up for the 1 year extension (Jan 2006).

About a week later I received a letter from Verizon Wireless stating that I had changed to the $79 1000 minute family plan and extended my contract for 2 years (Jan 2007).

I called to have it corrected and the lady I spoke with was very polite and promised me that I would be put on the correct plan and contract length.

About a week after speaking with her, I received yet another letter from Verizon Wireless stating that I was on the correct plan but my contract ended in Feb 2007.

I called Verizon Wireless again, and this time was told not only was I on the wrong plan and contract length, but I was also being billed for long distance charges and overages because I was on a smaller plan the I wanted.

The rep I spoke with told me that he was issuing me a credit for the overages and long distance charges. He also told me that he would place me on the correct calling plan and contract length.

A couple of days passed by and I called Verizon Wireless to make sure everything was correct. IT WAS NOT! This time I spoke with Bob Cooper (843-529-6400 x 2185). He was able to confirm that I was on the wrong plan and contract length. He assured me that he would place me on the correct plan and contract length. He also issued a couple hundred dollars in refunds due to overages. He then told me that I would need to pay a past due balance of $160.00 or my service may be terminated. I explained to him that I thought that was unfair, and that I should be mailed a new bill with my correct balance so that I may pay it.

He told me that was not possible. I then asked him how could I be sure that the $160.00 that he was asking me to pay was correct. He told me that I would be credited anything that was an overpayment. Mr. Cooper then told me that he would get back to me in a couple of days and let me know that everything is ok.

I explained to Mr. Cooper that I had planned to purchase to new LG VX8000 phones for my wife and I, but now I was unsure because of the billing and contract issues. He did not seem to care in regards to me making additional purchases.

Having heard nothing from Mr. Cooper, I called Verizon Wireless on 3-14-05 and asked if my bill and contract was ok. The rep I spoke with told me that I was still on the 2500 $149.00 a month plan. I explained my situation, and she said that Mr. Cooper was still working on it. She offered no resolution of her own. She did not even try. This has been nearly three months and I still have no resolution. I need this to be corrected ASAP. My wife and I use our cell phones as our only means of voice communication. We do not have a landline.

It is my position that I should be issued a correct bill with the correct plan and contract length before I pay any money to Verizon Wireless. They disagree and think I should blindly send them a check.

I also believe that in fairness that I should be issued a full and complete credit for all the charges that are currently on my bill. Since Verizon Wireless has given me nothing but grief and obviously does ot know what I owe and does not want to issue me a bill with the correct amount, that seems like the only fair thing to do.

I also believe it is not fair to disconnect my service while I am trying to get everything corrected.

I am copying this email to Verizon Wireless from their webpage located at: https://www.verizonwireless.com/b2c/contact/email.jsp.

This e-mail has been sent to Verizon Wireless, FCC Complaint Dept., Bereau of Consumer Affairs in the PA AG office.

Jesse Click this link to e-mail the above consumer: Email User Consumer