Sears Sucks

Sears Sucks

Please tell the whole world never to order a central air system from Sears. Their customer service absolutely sucks. Calling a national customer service center for local service is the stupidest idea I ever heard. I'm in Connecticut. They're in Florida. They couldn't care less about me or my problem. They're just minimum wage customer service reps whom Sears also doesn't give a shit about.

Yesterday, they promised me that a service technician would call me by 6:00. At that point I went a day and a half without air conditioning. After not receiving a call, this morning I called again and they said I would receive a call by 6 o'clock tonight.

Six o'clock came and went. Seven o'clock came and went. I called Sears back and Diego transferred me to the department that makes the service appointments. Once there, the rep promptly told me that a service technician hasn't even been assigned to me yet. Now I am three days without air conditioning and is was 90 degrees today.

I asked to be transferred to a supervisor and I was disconnected. I called back and sat in hold for at least 10 to 12 minutes. When I finally got Reginald, he again transferred me to the appointment department, whose number is not listed so I can't call directly, that person told me that they can't find a repair shop to handle the call.

He asked if I wanted to be transferred to national customer relations to file a complaint. I said yes. Rebecca answered the phone. She looked up my account, put me on hold and promptly disconnected me.

What the hell is the matter with these people? Can't they do anything right?

Tomorrow morning, which is day 4 without air conditioning and another 90 degree day, I will call every service center in town and pay for what is supposed to be a "free" warrantied maintenance call.

Not only will I never recommend Sears to anyone for this type of work, but I will never buy another freaking thing from Sears as long as I live.

I hope you will consider printing this so everyone knows how much Sears sucks.

Thank you.

Lynn Click this link to e-mail the message author: Email User

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When buy any purchase from any store on a new appliance there is a 1 yr manufacture warranty no matter what. If you choose to purchase and extended warranty say like a MPA(master protection agreement) which gives you 4 services and 4 part failures on your appliance or if it has to be repaired and can't be fixed or parts are on backorder for over 3 wks, then it will get replaced. Or there is a SSA that if your appliance is demended unrepairable then it gives you upto $500 toward a new one. Then there is the RPA(repair protection agreement that has the repairs that you don't have to pay for, but the item can't be replaced at no cost to you. So, no matter where you buy you item, there is always an offer of an extended warranty. We must all accepted that appliances are not made like there were way back when and that there will be problems with them. So, think before you buy and to me, it is worth a little more for the extra warranty to cover my products. No one expects to have a new item break or not work, but it does happen. So whether you buy from Sears, Best Buy, Lowes or Home depot nothing isguaranteed to work forever. Cover yourself and your appliance. Only an idiot would think that something will run forever without problems. And if you dont get any satisfaction with service or the store call 8004796351 executive offices One Source like I did.They are willing to do what they can to help you. But if it is out of warranty with no extended warranty, then you have no one to blame but yourself.

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I just got off the phone with the customer complaint line (800-549-4505). We have a Kenmore refrigerator & a Kenmore clothes dryer, both purchased in 2005.

The fridge died last year--fan went out in the back of the freezer. Sears wanted over $200 to fix it. My dad ended up jerry-rigging the fan with gorilla glue and it's hanging in there so far.

The dryer's heating element gave out this past Sunday. Called SEARS. Again, they want over $200 to come out and fix it, and they want me to wait 4 days for them to send somebody. the appt was today btw hours of 8am-noon. Repairman NEVER ARRIVED. I called and they tried to tell me that the appt was for 4 days from now. Now I KNOW what day the orig appt was made for, because i was pissed off that it would take that long in the first place, and upset that I'd be charged so much money to repair a 3yo dryer.

So I called the complaint line and spoke with Jen. I swear she is a robot. She was unhelpful, dismissive and rude.

First of all, it is CRAZY that appliances under normal household use (family of 4 here, 2 small kids) should only last 3years before having problems.

I totally agree. SEARS SUCKS.

Thanks for the opty to vent.

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I live in NY State and have never had an air conditioner. You went a day and half! Oh my god, I pity you.

BTY, Sears DOES suck, especially their credit service.

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oohhyeah, sears has the worst customer service ive ever dealed with. first, i am a professional plumber and my inlaws have a kenmore power miser 12 water heater that kept turning of,so they called me for help. well i saw that the thermocouple needed to be replaced.real simple repair, well this stupid heater use a special thermo that only they carry and have to order, well first, they have no hotwater ok. i called for parts and the heater has a 12 year parts warranty. i called the sears number and i got transfered to 10 different reps so i had to tell each one my issue,well finally i got a person that could help me. i told her what the part was and needed and the stupid lady says well we need to get a service man out-there so he could diagnose and order the parts, i said man im a plumber and i already know what the issue is and get this, they said they will charge for service!! well thats not the crazy part,she said he will get here in 4 days!!! uuhh theres no hot water? and after that he still has to order the part, another 4 days to ship!!! that was bullshit and they wouldnt take my problem seriously.thats becouse they dont have to take cold showers every morning. they sell the heater, but they dont stock parts? uuhh its called an emergency? i hate sears!!!!!

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I called Sears for service on my air conditioner. I also called another company who responded faster than Sears. When Sears got to my home, they saw the other company truck. I opened my home to the service man (and also sales representative who tagged along) to come in and give me an estimate. The salesman was so upset he walked away not letting the service rep. look at my a/c. Consequestnly, I am being billed 170.13 for their time to come out to my home and do nothing. I have argued and asked for help from ALL the Sears departments, but they are useless. I was treated like a criminal, called a liar, and I was put into collections without having a bill or invoice to pay. Some nice company. I thought Sears was a good company, but NO LONGER. It\'s a good thing I work in a community center, so I can discourage anyone to use Sears. In the long run, it was a good thing I bought from the other company, 1 Hours Heating and Air Conditioning. This company even g

ave us free use of 2 window units for us to use until they could install my new air conditioning. I will NEVER go into another Sears store as long as I live. This may also include KMart since they are affliated with Sears.

Damage Resulting = My excellent credit rating may have been damaged due to this poorly run company. Now that I have complaints about Sears, I have learned all these little rules that they have, which I was never told in advance.

I will never walk into a Sears store again, nor purchase anything. Consumer Beware.

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Dehumidifyer 3 years old qiute they don't want to fix it for free. Paid close to 300 bucks it's a piece of junk !! Will never buy a damed thing again from them.

Ronny

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I have spend the entire date attemping to get service from Sears! Everything said about their customer service being the worst is true! You get standard response or non-responses and they blame you! Buy anywhere but Sears and never buy an extended warranty!

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When buying my Kenmore Elite range and the extended warranty, I had no idea that I would have so many problems with Sears’s customer service. My range has been broke since Christmas Eve and I have patiently waited on your calls and service technicians to schedule a time when I am home. Twice I had Saturday appointments set up. Once was cancelled by the technician because he had called in sick. Now Karin the customer service woman who wouldn’t transfer my call to a supervisor told me that I was stuck with Monday or Thursdays and that I was just stubborn. Never mind the fact I work 5 days a week to pay for the range. Oh and pay for the elite refrigerator, the dishwasher, the vacuum, and the craftsman lawnmowers. I am so disappointed at this point I am ready to get a new range from another competitor. This has been so far a real deal breaker on the future purchase of anything from Sears. My question is this. 1. Why do you hire these types of individuals to actually run your customer service? 2. How come your warranty doesn’t say this is covered only on Mondays and Thursdays? 3. I think they craziest thing was when another representative told me I would have to pay 10 dollars for a Saturday that it was an option.

It will be a cold day in hell when I am ever talked to like that again from someone who was paid to satisfy the customers needs.

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Sears service has hit an all time bottom. I'm done with them. I've been a loyal customer for years buying many large purchases, washer and dryer, 60" LCD TV, Oven, Microwave, etc... I have been having so much trouble getting service for my microwave that I have an extended warranty on that I'm ready to take mine and leave it at their door! My microwave broke two months ago and here I sit still without a microwave, even though I paid big $'s for an extended warranty.

At this point I'm waiting for service on my 60" Sony, supposed to be here between 1:00 and 5:00 and guess what it's now 5:15 and no service guy. Unbelieveable!!! (Another item I paid for the extended warranty) Bottom line is my Sears Premier Credit Card is going into the shredder!!!!

Go to lowe's, home depot, or some other vendor but avoid Sears.

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Sears really sucks. They CSRs are just a bunch of idiots.