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Capital One: Avoid this corrupt company. Mailing address for CEO
Posted on Wednesday, June 8th, 2005 at 12:00am CDT by 0d5a8ee7
Capital One: Avoid this corrupt company. Mailing address for CEO
August 17, 2006 - Consumer follow-up Message - From: COMPLAINTS.COM_FORM_MAIL_44438#
URGENT Please update my Capital One complaint
An extraordinary number of people have emailed me wanting to know what happened to my Capital One complaint. There seem to be a massive number of victims out there. I hope you can post this update. I sent it originally in early June. The original complaint is at:
UPDATE: June 7, 2006
I had a lot of people want to know what happened with this.
The gist of it is, Capital One refused to pay me for my annoyance or refund the fraudulent late charges. I still believe, however, that the best way to communicate with them is by snail mail letter to the CEO, preferably certified, and with copies to regulatory agencies. I would circumvent their normal "channels of communication" as much as possible. They seem designed to thwart your efforts to deal with them.
Here are additional details: I was told that Capital One reports their small business accounts to the Equifax small business exchange, although I have not checked to see if this is true. I successfully closed and kept my account closed. I got copies of all my past statements after an extraordinary effort. Also after an extraordinary effort, I got a letter describing my use of credit with them but it contained other business, making it not the document I wanted to show to landlords and creditors. Perhaps this was purposeful.
As you may know, Capital One is headquartered in Virginia.
After sitting on my case for a while, then Attorney General of Virginia Judith Williams Jagdmann claimed that she didn't have juridiction over this matter (I find this highly unlikely; there were ample causes of action) and referred it to another state agency. The Attorney General of Virginia is elected and the CEO of Capital One has made some rich political contributions in his time. This whole thing smells. It makes it look like Ms. Jagdmann let massive consumer fraud take place under her nose. Not good.
The Attorney General of Virginia referred the matter to the Bureau of Financial Institutions of the State Corporation Commission of Virginia. They sat on it for a while. Then Locke H. Trigg, Regulatory Compliance Analyst, responded almost as if he was acting on behalf of Capital One telling me that everything was fine and there was nothing to be done. This smells. People will think they cannot trust businesses operating out of Virginia because their whole regulatory apparatus appears to have been bought and sold. AOL is headquartered there and has also pulled some stunts.
By doing research, and by people contacting me, I discovered that there are an extraordinary number of people are being ripped off by Capital One. One thing they do is treat people with past credit problems particularly badly, taking advantage of their shame. They may also take particular advantage of people who are in a financial bind. I believe that they do this on purpose. I believe that they have done this to thousands of people.
Capital One has been the subject of several class action lawsuits. Two were by Attorney's General of states. Capital One has so far appeared to be able to defeat most of the class action suits against them.
Capital One was selected for the Rogue's Gallery of ConsumerAffairs.com. They are the subject of numerous complaints at consumer websites.
These are some individual complaints:
These are some grievance sites about the Capital One:
I tried to get the media to cover this story but they wouldn't touch it. I believe that this is because Capital One is a heavy advertiser. I tried Lou Dobbs on CNN, all the network news departments, Sixty Minutes, Primetime, Nightline, and the National Enquirer, among others. No luck.
You can file complaints about your experiences at consumer websites like these:
There are addresses of some regulatory agencies to whom you could cc your letter to Capital One's CEO. I would not expect a lot of action from these agencies, but I believe that a cc to a law enforcement agency heightens concentration.
The Honorable Bob McDonnell
State of Virginia
Office of the Attorney General
900 E. Main Street
Richmond, VA 23219
Commissioner of Financial Institutions
State Corporation Commission
1300 East Main Street
P.O. Box 640
Richmond, Virginia 23219
Good luck. You deserve to be treated better than people are treated by Capital One, even if you do not have perfect record. No matter what your record looks like, theirs is worse. I wish you better times in your financial affairs. May Capital One be exposed and brought down by their own evil.
June 7, 2005 - Consumer Message:
CONTAINS MAILING ADDRESS FOR CAPITAL ONE CEO Basically, I think the letter below covers the lowlights of my four year experience with this company. Three years building up good credit, and one year after I closed the account in disgust I'm still waiting for them to report the good credit I built up with them. If you are being charged suspicious late fees, they are fraudulent; they do this to a lot of people. When you decide to close your account, the games begin. If you intend to pay off the balance, send a certified letter return receipt requested in with the right amount on the day they will receive it (they play games with the interest). Send it in plenty of time. Below, you can find the mailing address for their CEO. You can find the mailing address for the Attorney General of their home state, Virginia, on line. I'd say that sending copies of your letters to them to her sounds like a good idea. LETTER: May __, 2005 Mr. Richard D. Fairbank
President & CEO
Capital One Financial Corp
1680 Capital One Drive
McLean, VA 22102 NOTICE OF INTENT TO FILE COMPLAINT WITH VIRGINIA ATTORNEY GENERAL
REASON: HOLDING GOOD CREDIT HOSTAGE, OTHER VIOLATIONS Dear Mr. Fairbank: Capital One is holding my good credit hostage through lies and subterfuge. There is currently a housing crisis where I live and the loss of the asset of the good credit I built up with you is serious. Multiple attempts to get you to report my use of credit had no effect. Your employees claimed twice that you would at least sent me a letter confirming my account history and use of credit but they never did. This is not an accident. I’ve found many accounts online of similar behavior by your company intended to prevent your customers from leaving you and getting credit elsewhere. You also charged me for late fees even though I mailed my checks in time(and there are plenty of complaints about you doing this online) You preventing me from closing my account by subterfuge (and there are plenty of complaints about you doing stuff like this online.) Dealing with Capital One has wasted incredible amounts of my time. You’ve for sure lost a customer for life and I’m not the only one. I WANT: My good credit reported accurately under BOTH my organization’s name (and employer ID number) and my own name and social security number. That report should say that I paid my bill on time for three years, except for one thirty days late payment, and that the account is it now closed and paid in full. This should all be reported to the three main credit reporting agencies under both names and as well as Dunn & Bradstreet for the organization. You made me personally guarantee this account and if I assume the liability, I deserve the credit too. I want $1,000 for the loss up to now of my good credit history, stress, much wasted time and punitive damages. This includes roughly a hundred dollars for improperly charged late fees. This amount is symbolic and in no way reflects the true losses involved. I will ask for more later if I have to file a complaint or lawsuit. If my credit has not been accurately reported within 30 (thirty) days from the receipt of this letter, and I have not received a check for this amount, I will file a complaint with the Attorney General of Virginia. Sincerely, (this customer) cc: The Honorable Judith Williams Jagdmann, Attorney General of Virginia
The Honorable Eliot Spitzer, Attorney General of New York [Although I don't live in New York, this Attorney General is tough on corporate criminals and I want him to know about Capital One] Good luck to anyone in dealing with this company. Based on my life experience including this episode, It might be best to get a card from your own bank or a large reputable bank in your area. Click this link to e-mail the message author: COMPLAINTS.COM_FORM_MAIL_44438#