Air India - Lost Baggage complaint

Air India - Lost Baggage complaint

Lost Baggage complaint. Hi, There are lots of things to complain about Air India but I will limit it to the most important thing that is directly affecting my brother right now.

He arrived at Mumbai airport on AI 1144 on 2nd June at about 11.30pm and boarded AI 126 Flight to Hyderabad and reached about 3 am and found his baggage missing

.Interestingly all the passengers were found panic, running here and there to find none of their baggage too arrived.

He lodged a complaint, and a Gentlman filled in a form and he assured that the baggage will be reaching the final desitnation(Vizag) on the next day morning. i.e on 4th June 05.

But he neither got a courtesy call nor the baggage for almost 6 days.

He along with his wife had to literally miss out the wedding for which they have come all the way as all the Clothes along with Credit cards and cash got stuck in those suitcases.Huge investment had to be made finally to over come this problem to some extent.

Their Infant daughter had to forcibly be put under available food in India as the little one is not aware that she got adjust to conditions and situations adhere, leading to refusing any intake as the entire baby food is stuck in those suitcases.

All of us have been trying to reach the numbers available on the lovely cover they provide while handing over the tickets with a lovely smile in USA .The same interest will obviously not shown while handling customer care or solving problems because this will screw their happiness and selling tickets will bring laurels.

As they feel they have marketed a ticket with their skill and services but fools will travel in Air India with a strong country feeling at extra cost and extra screwing.

We have been humiliated ,harassed with their words of escapism ,nice stories, lovely musics while put on hold for hours together and finally no one knows where that baggage is lying.

Phone calls to Mumbai & Hyderbad Air india offices have been made continuously for all those five days where most of the numbers have not been answered by the Maharaja's working in this ever loss company.

We never know that it is only safe when we buy couple of extra tickets to accomdate our luggage too with us inside our AirIndia flights.

We have been thinking on how to catch hold of these unethical people working for the sake of salary ,without any sevice committment ,to sue them for a reward which should teach them a life time lesson and no one in future should suffer.

We all appreciate if any one a Lawyer/Attorney could come forward and advice a piece or two. Ram Click this link to e-mail the message author: Email User