Direct TV Installation (i could have done better myself)

Direct TV Installation (i could have done better myself)

I'm cancelling my direct tv subscription after their tech did a horrific job setting us up. First off he came into the side of the house with 2 wires. One they were giving a box to, the other was getting a coaxial infared reciever. After arguing with them that we were promised 2 boxes and telling him that the other tv does not take coaxial, because it was broken off the tv. He then called his company for permission for his boss to authorize us another box. The boss tried to argue with him that our tv should not be working in the first place then. He told him that it was infact working as he was watching it work.

Onto the installation. This guy ran the cable for our other tv across the middle of our floors. To the opposite side of the house where the tv was located. Now we have this black coaxial trip cord across our floor. Numerous calls to direct tv to get the run around. To be told that they would fix it for free, then after being transferred to the proper department, to be told the oppostie.

Finally i called in after not paying our bill for several months, because i am quite dissatisfied with their lack of service. NOW they would waive the $70 tech fee to fix it, but i had to pay my $170 then and there. Well i did not have $170 in my bank at the time to do it. They told me to pay it then call them back to get them to send the tech out for free.

What's making me mad about this whole thing is that they don't care that their setup is hazardous to the person who lives in the house. They don't care about fixing it unitl they get all their money.

well i'm cutting the cables and calling our local cable company asap. Atleast they know how to run a cable properly through a persons house.

Mike Click this link to e-mail the message author: Email User