verizonwireless

verizonwireless

Washington state with verizonwireless

To whom it may concern:

I want everybody to know what I have dealt with for over four years concerning verizonwireless communications. There customer service is crap. It is all about them and their own.

My complaint starts with the beginning of my service. From day one, contacting verizonwireless has always been a chore. They are not customer oriented, everything is always the customers fault.

I had to put a deposit down, which they credited it to my account. The problem was, I did not have a bill for a couple of months. All of a sudden I get a bill triple what I was used to. My account required a deposit and they credited it to my account which was paying my monthly bill. They said that I should have known, even though, I was not the person billing. I figured that there was a mistake, we are just consumers, we pay what our bills says to pay. To make a long story short, I went to many different people and it was all my fault.

My most recent incident, is the fact that I had to pay $50.00 for a refurbished phone because my phone did not work. By the third time of dragging two little boys to town and exchanging my junkie phone, I called verizonwireless. I was livid, but the guy made it sound like he was giving me a good deal. I was lied to, I got suckered into buying a new phone and signing another two year contract. I was told that my contract would be up a couple of months after my husbands contract would be. I supposeably was not really going to be tied to verizonwireless for the whole two years. LIE!!!!

I called on May 17, 2005 and asked about another lie that was told to us when we got my husbands phone as a family plan. We were told that after his two years that we would get a $100.00 towards a new phone. We were not told that we had to have a plan higher than $39.99 a month when we were paying $20.00 extra for his line. I called to ask customer service and they told me the truth and that he would not qualify for an every two year new phone ($100.00 anyway). Then I asked when I was up for my $100.00 towards a new phone and I was told June/2005. Well, that was a LIE also. I called today to order two motorolav710, but was sadly mistaken. I am not up unitl May/2006.

I believe that verizonwireless customer representitives are liars, have horrible customer service skills, knowledgeless, and in high need for some real customer training. I am sure that the problem starts with the corporate office. The many years that I have worked in customer service and dealt with retail, I have never expereinced anything so terrible. It is important that more people write so that something will be done. I am still researching because I want to write the president and the CEO of the company. They need to hear the customer's voices so maybe they will change there horrible techniques that they use in the business world.

Sincerely,

Linda

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