Action Natural Gas Services

Action Natural Gas Services

From:

June 8, 2005.

Charles

Toronto, M6C 3T2

I have never felt compelled to register a formal complaint against any company but my experience yesterday with Action leaves me no alternative. I contacted Action on May 31 to inquire if they could service my gas stove which required a new flex hose from the supply to the stove in order to comply with new standards as specified by Enbridge. The receptionist/secretary who arranged the appointment was very polite and was willing to put a rush on the job but I explained this was not necessary as the stove was still functioning normally. An appointment was then made for June 7 with a time specified between 1 and 3 P.M. I gave them my home and business telephone numbers to contact me in case of problems. On June 7, I took a half day vacation to ensure I was home before 1. I then waited for the serviceman to arrive. At 3:15, as nobody had arrived and I had not been contacted by phone, I contacted Actions offices at 416-752-1068. The person I spoke to suggested that the serviceman may just be running a little late and suggested I phone him direct. His name was Brian and he could be reached at 416-839-8947. I did as requested and phoned this number but got voice mail. I explained that I was waiting for a service call and asked that he return my call. This call was made before 3:30 P.M. Shortly after 4:30 P.M.. Brian returned my call and offered no apology for being late. I reminded him that the time window of 2 hours had by this time stretched to 4 hrs. He said he could be there in a half hour and I agreed to this if he could offer some assurance that there would be no further delays as I had a dinner appointment. He could offer no assurance and then asked if I wanted him to come or not. I replied that, in view of his attitude, it may be as well to cancel. To this, his parting rejoinder was " Well, f--k you" I feel you and the public should be made aware of the unprofessional, unreliable and verbally abusive nature of this Company and it's employees. Thank you for allowing me to vent my frustrations. Charles Click this link to e-mail the message author: Email User