"top of the line" Frigidaire washer and dryer set

"top of the line" Frigidaire washer and dryer set

In October, 2003 my husband and I purchased a "top of the line" Frigidaire washer and dryer set. You know the ones, three thousand cycles, settings, water levels, etc. Top of the line piece of junk. In September 2004 the washing machine totally fell apart, needing new seals, bearings, bolts, inner tub, outer tub. After the "repair" of the machine by an authorized repairman, the agitator started clicking and banging with every use. Wash cycle, rinse cycle, any cycle involving the agitator. That was when the agitator was still working. The entire agitator shaft finally cracked right up the side. Up the entire side. So I call Frigidaire. They send out a Frigidaire repairman, assumably from their company. He states that the agitator is supposed to make that sound.

Didn't for the first year of use, but now it is supposed to. Maybe it was broken from the start then. Call in yet a third repairman, thinking Frigidaire just didn't really care to fix it since it was still under warranty and they weren't making any money off of me. Third repairman tells me "Frigidaire makes the worst washer on the market." How I wish I knew this before. I definitley know it now. Called Frigidaire AGAIN, and let me tell you, it is very hard to find a toll free phone number for this company, even had one "customer service rep" tell me they don't have a toll free number. I found one finally, after shelling out the money for the washing machine, paying numerous times to call these people from PA to Georgia, being on hold...you know the story.

Finally Frigidaire tells me they won't honor any future bills I incurr with this washer (they did pay a $106 bill after I called and made a big stink about it since I had to pay it out of my pocket to start with). Now they inform me they won't honor any future repairs for free on the piece of junk either. The woman claimed they had to draw the line somewhere. Wouldn't admit that sometimes a faulty piece of machinery comes off an assembly line.

We finally ended up buying a new, Roper, washing machine after the Frigidaire was just one and a half years old. Pretty sad for what is supposed to be top of the line material. Makes you wonder what the bottom of the line must be like. This washer was used in a home, four people in my family. How hard do you think this washer was used? Do yourself a favor. If you are looking for a washing machine, buy any brand but Frigidaire!!! I wish I had known about Complaints.com before buying mine.

Earl Click this link to e-mail the message author: Email User