KitchenAid from The Great Indoors

KitchenAid from The Great Indoors

I purchased a KitchenAid microwave oven combination from the Great Indoors. The first time we used the oven self cleaning option, the oven arced and the center glass in the door exploded sending glass on the floor. We purchased an extended warrantee and called The great Indoors for service. They referred us to Sears repair and an appointment was scheduled one week later between 1:00 and 5:00 PM. I remained home all day to be sure that someone was home. At 1:00 PM I received a message on my house phone informing me that the repair man was on his way.

I waited and received another message that since I was not at home, I should call Sears to reschedule another appointment. When the repairman left the message, my phone picked up his cell phone number and I called it back. He informed me that he had indeed been to my house and that I was not there. To verify that he had been here, he told me the make and model of my vehicle parked in the driveway. He never rang the bell or knocked on the door or left a note on my door. I am certain of this as my dog, who was in the house with me, did not bark and this happens without fail. I called the Sears "800" repair number and was informed that I would have to wait another week for a service appointment.

I requested to speak to a Supervisor and the lady at the "800" number said that she would send a message to the "routing center supervisor" and they would call me within one hour. I have been waiting 3:30 minutes and still no call. I called the "800" number again and this person scheduled an appointment in another 7 days and sent another message to the "routing center supervisor" and still no call.

I wonder what has happened to SEARS. I would say that the service has gone to the dogs but that would be an insult to dogs. Would someone please fix this issue at SEARS. This is the attitude of a company about to go out of business. WHAT A LOSS.

Please let me know if anything can be done to expedite service and improve the Sears attitude.

JOHN Click this link to e-mail the message author: Email User