Cingular Cell phone Customer Service

Cingular Cell phone Customer Service

Re: Cingular On April 07, 2005 I placed an order and received 4 cellular telephones from a Cingular authorized retailer (Wirefly). The order was to have all 4 phones in a 1100 minute Family rollover plan (one account). The order was erroneously completed. Wirefly established 2 accounts. Upon receiving the phones I immediately contacted Cingular. Cingular advised that the error was corrected and all four phones were now under one account.

However, I have continued to receive bills for the rogue account. Including that call to Cingular up to and including today's call (6/28/05) it now totals FOURTEEN (14) calls to Cingular Customer Service on my part attempting to rectify this problem. On several occasions, the first of which was on April 20, 2005 (Customer service Rep "Steven" contacted 6:18 PM to 7:05 PM) I have been advised that any charges to the rogue account have been credited to reflect a ZERO balance. Any monthly and usage charges were transferred to the appropriate account. This account has been paid in full each and every month. Therefore any transferred charges have been PAID. To date Cingular maintains that I have an unpaid balance on the rogue account.

Today I spoke to Customer Service Manager James Sumpter regarding this issue. Mr. Sumpter was not of any help. He even refused to acknowledge that the 14 calls to Cingular over a period of time from April 13 to June 28, 2005, (LESS THAN 11 WEEKS) was excessive. He maintains that Wirefly is the problem, though acknowledging it should not be any issue for Cingular to merge 2 separate accounts into one properly. It is my belief that Cingular should acknowledge THEIR ERRORS, credit the rogue account to a zero balance , terminate said account and disassociate it from my name. In addition Cingular should credit my account for a nuisance fee incurred as a result of their ineffectual Customer Service in regards to this matter. This should be done as an acknowledgement of the amount of time I (the consumer) has spent attempting to correct this problem. Thank you,

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