2002 Dodge Grand Caravan Sport new in Mineola, TX

Posted on Wednesday, June 29th, 2005 at 12:00am CDT by 39f0b33e

Company: 2002 Dodge Grand Caravan Sport new in Mineola, TX

Category: Other

2002 Dodge Grand Caravan Sport new in Mineola, TX

My wife and I bought a 2002 Dodge Grand Caravan Sport new in Mineola, TX in July of that year. Since that time it has been in the shop for recalls, abs sensor, several hose failures, and now a blown transmission. After doing just a little research, I have found that this seems to be one incident in many dealing with the transmission. The following is an account of our dealing with the Chrysler Corp: On Friday June 24, 2005, while traveling to Hot Springs, AR (almost 300 miles from our home in Tyler, TX) for a family reunion, I slowed to allow a car in front of me turn left. When I accelerated we heard a terrible clattering noise coming from the engine compartment. I pulled into the ditch to see what had happened. The engine was still running so I gave it a little gas and the van just set still. At that time I knew that we had transmissions problems. Being that our service contract had expired, I knew that we would have to pay to have it towed, which we did all the way back to Tyler, TX. We also had to rent a car in order to get back home. A family member told me that they had had problems with one of their vehicles that was out of warranty, but being so close to the end of their service contract, and being that other vehicles from that company had had similar problems, the company paid for the repairs. That company is not Chrysler! On Monday June 27, 2005 I contacted the dealer's service department to see about assistance. At that time I was informed that they could not authorize any payment for repairs, and they game me Chrysler’s Customer Service (now isn't that an oxymoron) number: 1-800-992-1997. I called and shared my story with them and asked for some type of assistance. At that time I was told that we would need to get the vehicle to the dealer for diagnostics to determine the nature of the problem. I was also told that there may be a chance for some type of assistance. That evening, I did a little research, and I do mean just a little, and found that several consumers had had the same problem with their Dodge Caravan transmissions. This information is available at www.nhtsa.dot.gov. On Tuesday June 28, 2005 I contacted customer service again. I asked for assistance in the towing of the vehicle to the dealer. I was told that they could not help me with that. So, I called the dealership service department and told them to go ahead a pick up the vehicle, which they did. That afternoon the dealer service manager called to tell me that the cost of a rebuilt would be $2,781 plus tax and towing. I then called customer service with that information. After holding for about ten minutes I was told that there is nothing they can do to assist me since the vehicle was out of warranty. I relayed the information from the nhtsa website to which I got, “Sorry, but there is noting we can do to assist you.” I then asked to speak to a supervisor to which their reply was that their supervisors were in place for administrative purposes only and could not help me with this matter. Getting frustrated at this point, I asked to speak to my representative’s boss to which she replied that she did not have one. I asked to speak to someone further up the chain and was told that there was no one. I have hit a wall to which there seems no way around. Who is running the company? I will be contacting the BBB, but I am dismayed to find out that the Chrysler Corp. is not a participant. I will also be contacting several news agencies, both local and national, to try and let the public know how Chrysler does business. Any help or direction that someone can give will be greatly appreciated. We are both public school teachers and don’t have $3,000 just lying around. I would hope that when you by a $26,000 vehicle you would get respect from the company from which you bought it. This is not the case with Chrysler, and we will never purchase another of their products. Jack

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