Browse Categories

• Airlines
• Appliances, Equipment, Tools
• Arts, Crafts
• Books
• Building, Construction
• Business, Finances
• Cars, Motorcycles, Boats, Vehicles
• Clothing, Shoes, Apparel
• Computers, Software
• Consumer Electronics
• Delivery, Moving Services, Storage
• Education
• Entertainment
• Food
• Furniture
• Gambling Games
• Games, Gaming Consoles
• Government, Police
• Health, Beauty
• Home, Garden
• Hotels
• Internet Services
• Jewelry, Watches
• Job, Career
• Kids, Baby
• Law, Civil Rights
• Magazines, Newspapers
• Nature, Environment
• News, Media
• Online Scams
• Online Shopping
• Other
• Pets, Animals
• Products, Services
• Public Transportation, Taxi
• Real Estate
• Restaurants, Bars
• Scam Contests
• Society, Culture
• Sports, Recreation
• Stores, Shopping
• Telecommunications
• Telemarketing
• Travel, Vacations
• TV, Music, Video
• Unauthorized Charges
• Unsolicited Phone Calls
• Wedding Services

Company: Dell / service

Category: Other

Dell / service

Having a unique situation with a faulty Dell ink cartridge, I thought it easier to resolve the problem over the phone.....After waiting 37 minutes, I was connected to customer care. I explained that the cartridge was purchased over the phone with Dell and was convinced at the time of purchase to buy doubles of both the black and white and color ink in addition to a Kodak paper special. Two cartridges were used over the course of the year with no problems. The second set were replaced (a year later) in accordance to the owners manual.

An error occurred with the color cartridge. All the necessary steps were repeated and again an error came up with regard to that cartridge.

I was told by the customer care rep. that she could not help me because there is a 21 day grace period for exchanges or replacements. (That was not mentioned by the sales force while I was convinced to save money by purchasing more than what needed). Customer Care transferred me to the Technical Support group, they offered the same lame excuse....There is nothing we can do...you surpassed the 21 day grace period! Additionally, I asked to speak with a manager he hung up on me. (I told him after buying a complete Dell system, and support products from them - that this was the worst customer care ever) He did not know the shelf life of their products nor did their sales staff....

For the record, I did not end up saving any money buying more cartridges at one time. Now I have a useless cartridge, no financial resolve or the color ink I need!!!!!!

It seems that Dell only cares when they're taking your money, not when they're taking your calls for customer service.

Philis Click this link to e-mail the message author: COMPLAINTS.COM_FORM_MAIL_44975#