Has anyone signed up for eStatement with Citibank and never receive the statements?

Has anyone signed up for eStatement with Citibank and never receive the statements?

I was stupid enough to do it twice :( Both times happened shortly after I transferred some balance onto my citicard after being offered low interest rates. 2.99%!! How could I resist! Soon after the balance transfer, I got offers to switch to eStatement. As an environmentally conscious person, I of course took the offer... but the statements never came! I always pay my bills on time but I wouldn't know to pay them unless I'm billed! I called in and was told that they emailed me the bills, according to their computer record on such and such date. How could that be? I was puzzled; I got emails from everyone including a citibank savings account which I sign up for eStatement around the same time with the same email address! Long story short, I reverted to paper statements and paid off the whole thing. I closed my savings account with Citibank, kept the credit card but didn’t use it anymore. For over almost a year, kept getting low interest transfer offers from them and 3 month ago, I was offered 1.99%. As soon as I transferred the balance, I was asked to switch to eStatement. I thought whatever problem that happened over a year ago must have been fixed already and I should not punish the environment forever for that. Bad mistake. No statements came and I check my emails at least twice a day! When I complained that I never got the statements, they told the same thing again - "statements were emailed to you on... and they were not returned..." Of course they were not returned if they were never sent! There is nothing wrong with my email, it has never been an email problem. I gave them the benefit of the doubt the first time but now I figured it out - the eStatements were bogus, they use it to trick people who were never late into paying late because of the elusive statements. That is why, if you ask them to send you both electronic and paper statements, they will tell you no. I asked them over a year ago, it was the policy then, and it's still their policy now! If they were aware of problems with emailing statements, why would they not want to send you paper statements as well until the electronic statement are received? These policies are just tricks to trap customers. This time when I called, I actually got someone who’s honest, she told me she could not remove/reverse any charges such as the latefee or the excess interest (it's not 1.99% anymore, if you haven't guessed already) because I was paying too little charges before, i.e. the bank was not making enough money from me. My husband and I are closing all of our citi banking and credit accounts. We’ve been doing business with Citibank for 10 years and have always been good customers. However, ever since it got merged with Smith Barney, the Wall Street thugs had taken over. Now we’ve decided that we are not doing business with them ever again. As a last word, I think consumers really have the power; we just have to stick together and use it. My financial loss in these scuffles with Citibank is hardly worth mentioning but it is the principles that matters. After reading horror after horror stories about this institution, I think all of us should boycott Citibank and its affiliates. Please help spread the word, tell your stories as widely as possible. Thank you to all those of you that posted complaints! =)

THui

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LOL Seriously. You sign up for e statements for the purpose to NOT RECEIVE A STATEMENT. So you won't. You got what you asked for. If you were waiting for an email, have you thought about spam filters? Check the bill online yourself, it will be there. Part of signing up for online bills requires you to have the common sense to GO GET THEM ONLINE! This is the stupidest complaint I have ever read.