Centennial wireless

Centennial wireless

September 19, 2005 - Business Reply - From: Email User

Reference: http://www.complaints.com/directory/2005/july/30/6.htm

Dear Sir: We have made several attempts to contact this customer via email but to date have received no response. As there was no account or mobile number included in his complaint, we have been unable to research the issue in an effort to work toward a resolution. We invite the customer to contact our office at Email User if our assistance is still required. Julie P

Centennial Wireless

July 30, 2005:

We were moving from Indiana to Arizona but I needed to renew my cell phone several months prior. I ask the salesman and he informed me that their nationwide plan did cover the part of Arizona that we were moving to. So instead of just renewing my service(which I mainly use for work)I also purchased a phone for my husband. A few months later my husband left for Tucson only to find out that even though it showed he had full service could not make or receive calls. After several attempts and Centennial saying they would check into it and never hearing back, he purchased a new phone plan. I continued to use my phone in Indiana but 2 months later I also went to Arizona and had the same problem. I also made several calls with the response they would have someone contact me to get the problem resolved, I never received a call. I used my phone on the business trips back to Indiana and sent my daughter, who is in the army in Texas the other phone. (It did work there) But also had to purchase another phone for while I was in Arizona. I then decided just to use my new phone but continued to pay for both phones since my daughter was able to use one. This started in June 2004 with my husband leaving for Arizona. My daughter was then transferred to the reserve unit in Tucson so her phone would not work either so I called Centennial and told them to cancel the plan in March 2005. I received another invoice and called them again stating I requested the service cancelled and again they said they would take care of it. I then received another invoice and called a third time and was told that to cancel the phone I had to put it in writing. This is 45 days after my original call. I never received a final billing for the account but a collection call stating I owed over $700. Asking why it was for 3 months service since I had not requested it in writing plus they require a 30 day notice to cancel service and $500 for cancel the service before the contract was over. I told them that the one phone was used by my daughter and she had been transferred by the army and the phone would not work. They told me they would cancel the $250 for her phone but then changed their mind since it was in my name not hers. We receive regular calls from Centennial wanting their money but we never received one single return call for help with our service. I finally in July 2005 received the final bill for ending service 3 months after I started receiving phone call for the money. I work for an insurance agency and provided customer service like this then I would be standing in the unemployment line. Donna Click this link to e-mail the message author: Email User