Tires Plus 3520 Atlanta Rd SE, Smyrna, GA 30080

Tires Plus 3520 Atlanta Rd SE, Smyrna, GA 30080

Dear Sir or Madam

My complaint is against Tires Plus, Located in Atlanta-Smyrna, 3520 Atlanta RD SE, Smyrna, GA

30080-5930. Store number 240190

My service advisor was Maurice, and the manager I spoke to – Whit Natell.

My customer invoice number is 02ssss

My vehicle is Oldsmobile Achieva 1997 SC 2.4L The story: I was stuck in traffic when I noticed that my car was getting hot, as soon as the low coolant

light came on I pulled over and stopped, I looked under the car and sure enough it was leaking coolant.

So I called a tow truck and told them to take it to the nearest service station – tires plus. I got a call

from tires plus – they told me that the heater core needed to be replaced. I knew that the heater core was bypassed by the previous owner of the car – because when I bought the car, the heat did not work, so I took it to a mechanic and I was told that it is bypassed. I intended to get it fixed anyway before the weather gets cold, so I agreed on the repair even though I knew this was not the real problem.

I was also told that the thermostat needs to be replaced and it will cost 14.59, I said that the

thermostat is fine because the car did not overheat – they told me that this is their advice, so I said OK

14.95 is not a big deal – considering the cost of the heater core, however they failed to mention that labor on the thermostat will cost me 142.50 – which is a lot of money in my opinion to replace a thermostat, on a 97 Oldsmobile Achieva. I paid, started my car and noticed that the low coolant, and check engine lights were on. So I went

back in and told them. They took the car back in the shop, and shortly after I was informed that the low

coolant light will stay on because the sensor is damaged, and that the check engine light has been

taken care of. So I left, a few miles down the road the low coolant light went off, and everything was

fine for a few minutes, then the check engine and ets off lights came on simultaneously. So I called Whit Natell and told him what happened, he told me that they fixed the cooling system and as long as the car is not overheating they are not responsible. I believe that they are responsible, also I think that they are not very honest . . . they lied to me,

overcharged me, and on top of that I am having problems with my vehicle that I did not have before.

Needles to say I do not want to take my car there again, even if they agree to work on it for free, I

would like my money back, or at least part of it. Thank you for your time

Sincerely,

Gregory Click this link to e-mail the message author: Email User