National Rental Car

National Rental Car

Hello, My complaint is against National Rental Car at Sea-Tac airport. I dropped off my rental car Friday, July 22, 2005 at around 6:00 PM, that I had since Tuesday July 19, 2005.. I realized that about half way home that I left my CD pack in the car. Since I live only about 7 minutes away from the airport, I decided to go all the way home to be absolutely certain that I didn’t unload my CD’s before dropping off the car. I got home and didn’t find the CD’s so I knew that I left them in the rental car. The CD pack consisted of 17 CD’s that cost between $17.00 - $20.00 each. I immediately called National, and told them I just left dropped my car off and left my CD pack. I gave them the code numbers on my receipt, and they pulled my account right up. I asked them to locate my CD’s and that I live close, and would come right back and get them. I was told that I had to wait and they would see. They ask for my number so they could call me back. I ask the person that I was talking to what for his name, and he wouldn’t give it to me. I asked to speak to a Manager, and then he said I will have to put you on hold.

After remaining on hold about 5 minutes, I handed my daughter the phone, so she could tell me when I was off hold, I then got my cell phone, and dialed the number again, calling lost and found leaving a message for the regarding my CD’s. I dialed another number and talked to a lady telling her that I was on hold on another phone, and that I just wanted to come pick up my CD’s once they confirmed they were there, and let me know where to pick them up. She was very helpful, however, she seemed more concerned about putting a good spin on the fact that the person refused to give me his name, and left me on hold at that time for ten minutes. My oldest daughter then got on her cell phone, and tried to get someone to help. She was told that the car was going to the wash, and they would call her back if they found something. I gave the lady that I was talking to my number, and let her know that my other daughter was still on hold, now 15 minutes. She called me back and said that as soon as they located the car they would look. I let her know that it couldn’t be that difficult since I just dropped it off. At any rate, my daughter was still on hold no 20 minutes. My other daughter on her cell phone talked to someone named Antoine, who seemed really concerned and was trying to see if he could find the CD’s. After 30 minutes of being on hold, either we hung up or the call was dropped. At around 7:00 PM, I received call from National saying they didn’t find my CD’s, which was odd because I knew they had to be there.

We asked them to do another in-depth search of the car, because we knew that the CD’s were there. They came back to the phone and said that the CD’s were not there. We were told that I could call Administration on Monday. I believe we got another call I don’t remember the day reaffirming that they did not find the CD’s. At that point, I pretty much figured that someone had my CD’s and I would never get them back. I got a call on Wednesday July 27, from lost and found letting me know that they had my CD’s. I told her that although I was happy to have the returned, I was not sure why they showed up almost a week later, when I call 5 minutes after I realized they were missing, and was told that the CD’s were not there. I guess in a nutshell, I am complaining about the service I received when I try to retrieve my possession. I was placed on hold for 30 minutes on my home line; it is a good thing that my daughter and I had cell phones, so we could keep calling about it. By the way, the guy name Antoine was not the one that kept me on hold for