T-Mobile Disservice

T-Mobile Disservice

I spent hours ... as in several ... trying to reactivate my T-Mobile Family Plan service (I had

switched but couldnt hold a signal in my area). I was told I could get two FREE upgrade phones from the FREE ones available online. So I reactivated, upgraded from an 800 minute family plan to a 1,000 family plan and now I find out my choice is to take the one free phone they offered or pay. I learned that, contrary to their customer service people, I wasnt eligible for any of the other three free phones on their website.

Surprisingly there is no record of the customer service agents telling me about the free phones. I

also asked for a copy of my contract and was told that, since it was a verbal contract entered over the

phone, they couildnt give me a copy ... not even a printed copy of what the rep had said. That no copy

existed. Either no one knows what they are doing or they simply promise whatever and deliver something totally different. Or, some of their customer service employees simply lie. Oh, the reason I had switched in the first place? Customer service. They were not billing me correctly

for four months. Each month I would have to call, ask them to correct, hear them say they would, but they never did. Avoid like cancer!

Michael

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