Popeye's Chicken and Bisquits 6502 Lemmon Ave. Dallas, TX 75209

Popeye's Chicken and Bisquits 6502 Lemmon Ave. Dallas, TX 75209

I was at this location on December 12th, 2004; 5:05pm, using the drive-thru. I was told to please wait to place my order. Four minutes went by, a young lady goes from the back door, across the parking lot, to an outside storage, On her way back, I asked if anyone was in there to take my order. She said nothing. A couple of minutes later, a young man ask for my order. I placed the order, and drove up to the window. I was told it would be $24.00 and some change.

I paid, and then when I was given my chance, asked why so much. He had 2 shrimp combo specials (2.99 each) on my order, that I did not order. I asked for a refund on those items. He directed the manager over to me (the lady crossing the parking lot). She gave me back $6.00 even, I asked for the tax back as well. She argued that was all I was going to get. I asked her name, repeatedly, each time ignoring me. Frustrated, she gave me 10.00 and some change. (so far I have 16.00 and some change). She slapped the window and I waited for my order.

The young man came back to the window, minutes later, and asked what else I needed. He said she gave me my money back. At this point, I was furious, as I had been in the drive-thru 25 minutes, so I asked him for her name, and he said he did not have to give it to me. I came home, and called the 800 number, spoke with a gentleman named Chris, filed my complaint, and he told me a manager would be calling me in the next few days. I waited a week, no one called, so I filed a complaint through the internet site. STILL NOTHING, and it has been 3 week, nearly 4 since the incident. Rick S

Dallas, TX&#160 75229 Click this link to e-mail the above consumer: Email User Consumer

Comment On This

this is the same story with popeyes everywhere. they never ever respond to complaints and you will never get a reply from them.

here is my story:

in canada, popeye's is patronised by many muslims because of the halal aspect. but that seems to have become a source of arrogance and monopolistic attitude in their attitude and service. they seem to think that all customers who walk in there are doing so because they have no choice and are all brainless fools.

on atleast 3 occasions i have been given the wrong order or supplied with products not as shown in their offer. eg. more wings and drumsticks v/s thighs and breasts and they trying to pas it off slyly and if caught, respond by saying that they have run out of it and so on.

but what really shocked me was when i went there last, the store at terryfox and matheson in mississauga, ontario, canada, and was met by a long wait with no one at the cash to take orders. finally one guy, rahim, turns up and when asked about sandwiches, he sniggers and says they have fish, shrimp, chicken and GOAT sandwiches!! when i object and comment about this stupid remark of his, he laughs and insults me in front of other customers. i am 54 and this boy about 19-20. when i asked to see the manager, a chap called hamza walks up and when i explain to him, all he can say he is sorry. no word of admonishment to the employee or anything else. when i ask about the head office no. he stonewalls me and finally i do not get it. after many enquiries over the phone and the internet, i finally locate a customer service no. in usa. i have called there atleast 4 times so far, they listen and promise to get back. in more than 2 months, there is no action and finally i am going public.

i have also noticed a very cavalier attitude of their kitchen staff with hygiene and general cleanliness of their stores.

i have decided that from now on, not only will i never ever visit this lousy popeye's chicken stores, but will do my utmost to prevent others from going there too.