SAMSUNG INDIA - Poor Service !

SAMSUNG INDIA - Poor Service !

Hi, Following sudden both audio & video failure of my Samsung 29 inch Tv, i

booked a complaint to the Samsung service people. After thorough diagnose Samsung engineer changed "power chip" and LOT for INR 1300.00 and promised me i wont happen again. After 20 days same problem occurred, again an another engineer came and changed the "power chip", since the problem occurred within one month i have been told it's a free service . Again within one week same problem occurred, an another service engineer came and explained me this is due to heavy Oscillation (?) in LOT, and informed me that i has done some adjustment, but i last only for couple of hours, and yet an another complaint & repair but this time i have been told there should be a problem in picture tube, so they want to take it to their place. After 4 or 5 days they came up with a bill for INR 600 !

- This is for changing "power chip" ! I strongly said i can't pay again and again for same component ! They agreed ! Back to home as i expected the new "power chip" last only for couple of hours. What i see is they don’t have a proper coordination between engineers, i have seen them searching and searching my old records and failed to get, record maintenance is very poor though complaint booking is computerized. Finally i lost confidence and bought a new SONY wega, actually i did want they expected me to do. Baste S

pondicherry-India

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