ftd.com artisanflorist.com urbanflorist.com misleading contract

ftd.com artisanflorist.com urbanflorist.com misleading contract

Location: Vancouver, BC, Canada An order was placed through artisanflorist.com, fulfillment by urbanflorist.com (Urban Flowers and Baskets Ltd. dba Urban Florists), both domain registrations held by Vancouver Flower Company of 657 Moberly Road, Vancouver, BC Canada V5Z 4B2. The FTD website has a prominent "deliver it today" tab. Urban Florists is a member of FTD and their holiday website at the time of writing boasts, "national delivery, anytime, anywhere." On the "same day delivery" link, it qualifies that by a day, indicating "we can generally guarantee delivery on florist delivered orders placed before 12:00pm/Noon in the recipient's timezone. We cannot guarantee same day delivery on FedEx delivered products-please read product descriptions carefully!" When ordering, the website indicates preferred delivery date by pulldown, and indicates same day delivery as an option. An order placed 23 December was delivered ONE FULL WEEK later, 30 December. Yes, it was the holiday season, and most seasonal businesses are prepared for their annual rhythm. There was an phone response to an email complaint one full week after delivery. The nature of the response was that Urban Florist was legally covered by a separate page on their website and that it was my oversight. The nature of my complaint is this: that the home pages of FTD.com, urbanflorist.com and artisanflorist.com are misleading; that an option to select delivery on the same or next day on the transaction form without visible qualification is grossly misleading. The artisanflorist.com website qualifying page reads: "During these holidays, it is best to request flexible delivery dates (usually 2-3 days before the holiday) to ensure timely delivery." It also states: "orders may not be edited nor cancelled within 7 days of the requested delivery date". Also, "orders will be filled in priority sequence on a first come-first served basis". Except for a 2-3 day delivery implied, there is actually no guarantee of delivery, whatsoever, simply that an order may not be cancelled until 7 days after it was made (assumably because it was never delivered). Customer service of Urban Florists was argumentative. Rather than apologize for delivering at the maximum possible delivery range before cancellation, the legal argument was foremost. A verbal offer of a gift certificate was indicated as a lost possibility at the end of the call, but on acceptance of the "non-offer," confirmed. No email has arrived at the time of writing to confirm this offer. Attempts to reach the FTD head office brand manager by phone were unsuccessful. Recommended solution: The ordering system should indicate an accurate delivery timeframe at the time the order is placed, or at a minimum, indicate "may take up to 7 days for delivery" on the transaction page, which forms a legal contract without such specific qualification. Consumer recommendation: Do not order flowers through the internet; call a local florist directly by phone. Eric A Click this link to e-mail the above consumer: Email User Consumer