Sunquest Vacations

Sunquest Vacations

They sold my wife and I a vacation package for a 5-star resort that was not even built yet (Ocean Sands Hotel) and didn't tell us anything until less than two weeks before our departure date. They offered to switch us to their sister hotel in the same resort (Ocean Blue Hotel).

Less than one week before our vacation, we found out that that hotel was still under construction and that we could not be accomodated there. All Sunquest would offer us in exchange was a much lower rated resort package with a $50 credit.

They were unpleasant, not compassionate in the least, and just plain rude. They messed up the vacations of literally hundereds of people. It is our opinion that they conduct business in a dishonest and crooked manner. Anyone seeking to book a vacation package with Sunquest should visit some of the message boards online and read how they have treated their customers.

In retrospect, it would have been worth it to pay a few hundred dollars more to book with an decent tour company just to save the stress, bewilderment, anger, and disappointment. That is not how booking a vacation is supposed to make you feel. SIgned content new Sun Wing Vacation customers, Matt G and Trudy M Click this link to e-mail the above consumer: Email User Consumer