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Nikon D70 from Royal Camera
Posted on Tuesday, February 1st, 2005 at 12:00am CST by 81540144
Company: Nikon D70 from Royal Camera
Nikon D70 from Royal Camera
After effortlessly placing an order with Royal Camera (www.royalcamera.com) I was told to expect my order delivered to me (in the UK.) within 10 working days. Allowing for an apparent US. public holiday, after 10 working days I had not recieved anything, not even an email. Not overly concerned I phoned Royal Camera customer services. After being placed on hold (at international call rates of course) the following conversation took place: RC: May I help?
ME: Yeah, Iv called about a missing order.
RC: Okay, have you got an order number?
ME: Yup, its royalcamera-44830...
RC: Okay has anyone phoned to verify this sale?
ME: Nope 'fraid not.
RC: Okay thats fine whats your name please?
ME: Mr Waterman.
RC: Rite..... Would you like the 1 gig or the 512 memory with your order?
ME: No its okay thanks
RC: What?! No memory? You no the camera doesnt work with.......
ME: Yeah its alright I have memory
RC: You have memory?? Well would you like......
ME: I'll just have what Iv ordered thanks
RC: You know what, we dont ship to the U.K. a....
ME: Im sorry??
RC: Yeah we dont ship to the U.K. You think you are better than everyone and
all have attitude problems. We dont have this camera anyway.
ME: Sorry?! Whats your problem mate?
RC: Your my problem kid, You gotten a bad attitude, MATE - no camera for
ME: I dont understand, this is your money - no camera for me, no money for
RC: No camera MATE no camera MATE
ME: No money for you then sir, good day.
[Hang up] In short, he was origanaly an arrogant pushy sales rep yet turned into a hostile twat who insulted my nationality, mocked my voice and refused my custom on the ground of hes personal opionion of me. Incredibly inconvienient and insanly hostile organisation. Andy W
Click this link to e-mail the above consumer: COMPLAINTS.COM_FORM_MAIL_72315# Consumer