Washington Mutual Bank, Irvine, CA, Walnut Branch

Washington Mutual Bank, Irvine, CA, Walnut Branch

I have had it with the Washington Mutual Branch located 5382 Walnut Avenue, Irvine, CA 92604. In September 2004, they sent out flyers advertising for $25 for opening a checking account, and $25 more with 2 bills paid through online bill pay.

I opened the required account on September 20, 2004. I was promised that the $50 will be deposited to my account within 90 days. I have a piece of paper from the branch's assistant manager, David, confirming all these details. I maintained my account in good standing. Come Christmas 2004, the money is still not there.

I called the branch and spoke with Jenny. She called back couple days later and left a message in my voice mail, saying there was a glitch, and that she manually put the money into my account, and it will show up on January 4, 2005. I still have that message recording.

Two more weeks pass, still no money, I called Jenny, and she says she has no idea what's going on, and she offered to have the branch manager call me back. I am still waiting for that call after one month.

In summary, more than 4 months passed. The promised $50 is nowhere to be seen. I now believe that they are just stalling and never intended to deliver on the promise. I call that false banking advertising.

-Vivian W

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